Can multi-factor authentication be used with PCoIP?
Multi-factor authentication systems are supported by Teradici Products. Examples of multi-factor authentication systems are RSA SecurID and Duo. HP Anyware Manager supports multi-factor authentication as secondary authentication via a radius server.  …
Advisory Security Setup Authentication HP Anyware Zero Clients
Last modified: September 3, 2023
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FAQ's Peripheral Devices
FAQ's - Webcam   General  Health Checks Troubleshooting How to troubleshoot Webcams Webcam will not show under attached devices in Zero Client. Webcam shows status as "Not Supported" in attached device. Webcam shows status as "USB device not supported …
Troubleshooting FAQ Peripheral Devices
Last modified: May 1, 2025
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What is the impact of power outage during firmware update?
Firmware 5.0.0 and newer Due to additional functionality added to the PCoIP Zero Client over time, there is no longer space for two complete firmware images. To prevent the PCoIP Zero Client from entering an unrecoverable state from a power outage during …
Advisory Setup Zero Clients
Last modified: November 16, 2022
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How to configure the PCoIP MTU Size variable
PCoIP Software Session Variables provide an easy and flexible way for administrators to tune and configure a PCoIP session if required.  This article discusses changing the PCoIP session MTU size. Decreasing the MTU size may only be required if PCoIP …
Tutorial Session Setup HP Anyware
Last modified: September 4, 2023
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DHCP IP address lease changes when the PCoIP Zero Client firmware or PCoIP Remote Workstation firrmware is upgraded
Problem Updating PCoIP Zero Client firmware or PCoIP Remote Workstation Card firmware results in a new DHCP IP address lease. The issue will only occur under the following circumstances: Updating a PCoIP Zero Client from firmware 4.7.1 and prior to 4.8.0 …
Troubleshooting Setup Remote Workstation Card Zero Clients
Last modified: September 12, 2023
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Installing HP Anyware Manager and Brokered Connections
After completing this unit, you’ll be able to: Install the HP Anyware Manager Install HP Anyware Connector Establish a brokered connection to the remote machine 45 mins   HP Anyware Manager is a  management plane enabling users to configure, manage and …
Tutorial Setup Management HP Anyware
Last modified: September 19, 2024
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What does a NACK or NAK log entry indicate?
Negative Acknowledgement PCoIP imaging will acknowledge or use selective acknowledgement in newer PCoIP implementations, to signal to the PCoIP Host that imaging data was successfully received and displayed. In the event that this process is not …
Troubleshooting Performance Remote Workstation Card HP Anyware
Last modified: July 8, 2025
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What are the best scenarios and setups HP Anyware uses to test its implementation of SCEP?
These are the setups and scenarios used to test HP Anyware implementation of SCEP (Simple Certificate Enrollment Protocol).     Tested SCEP Server Setups: OS: Windows Server 2008 R2 Installed Role Services: Active Directory Certificate Service Network …
Tutorial Security Zero Clients
Last modified: September 15, 2023
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Why do I receive a "Not Authenticated" error when connecting a PCoIP Client to Cloud Access Software or VMware Horizon through a load balancer?
Problem When using a PCoIP Zero Client or PCoIP Software Client to connect to a PCoIP Connection Manager or VMware Horizon View Connection/Security Server (VCS/VSS) through a load balancer you get the error message 'Not Authenticated'. While reviewing the …
Troubleshooting Security Session HP Anyware Zero Clients
Last modified: September 3, 2023
2142
License Activation with the PCoIP Management Console 2.x and 3.x fails with "ERROR: flxActAppActivationSend - (50041,41143,34)"
Problem License activation is failing with:  [root@localhost admin]# /opt/teradici/licensing/mc_activate_lic.sh -k 1234-5678-90AB-CDEF Activation Failed. Please verify your activation key. Running with debug output enabled (-d TRUE) may be helpful. …
Troubleshooting Licensing Management Console
Last modified: September 3, 2023
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