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What logs do the PCoIP Hosts create and what is in them?

Answer The HP Anyware PCoIP Agent for Windows and Linux both produce logs with statistical and diagnostic information. The information is highly valuable for diagnosing issues with HP Anyware or Remote Workstation Card environments. The log files also …

Knowledge Base Article Advisory HP Anyware

Last modified: May 2, 2024

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Cannot connect to the web interface (AWI) of a zero client or remote workstation card after changing the Label name.

Scenario You modify the label name of your zero client or remote workstation card and after reboot you cannot connect to the web interface using the FQDN. For example the default label name may be similar to pcoip-portal-0030040c8f2d You modify it to …

Is PCoIP compatible with a VPN?

PCoIP Traffic can be used with a UDP-compatible VPN but tunneling PCoIP through a TCP VPN such as ZScaler ZPA is unsupported. Consult VPN Guidelines in the HP Anyware Session Planning Guide for VPN alternatives and additional information. Note: Some VPN's …

PCoIP Management Console Release 2021.01 is now available

Teradici is pleased to announce that PCoIP Management Console Release 2021.01 is now available for download. What's new in this release? Endpoint Health property added to the endpoints table to display the status of an endpoint's health state Unknown: …

PCoIP Connection Manager for Amazon WorkSpaces End of Life Notice

Teradici is announcing End of Life for PCoIP Connection Manager for Amazon WorkSpaces . This announcement only impacts customers who have legacy/unsupported Zero Client firmware (including firmware version 17.05.x) connecting to Amazon Workspaces. Any …

Knowledge Base Article Announcement Management

Last modified: January 19, 2021

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How to Identify PCoIP Session connection Issues in PcoIP Logs

How to Identify PCoIP Session connection Issues in PCoIP Logs (6076) Client log file messages When checking or monitoring client log files, you may see these messages when the client cannot connect on TCP port 443 or TCP port 60443. Note: You log files …

2021.01 Release of PCoIP Zero Client and Remote Workstation Card Firmware, Software and Agents now available.

We are pleased to announce the general availability for download of the following PCoIP Zero Client and Remote Workstation Card firmware, agents and software. PCoIP Zero Client Firmware 21.01 PCoIP Remote Workstation Card Firmware 21.01 PCoIP Remote …

Black screen appears on the extended display with GPU on Windows 10 2004

Multi display deployment using vGPU with NVIDIA will show a blank/black screen display when displays are rotated. The key is it will happen in a multi display (extended display) deployment if connecting to a Windows 10 2004 VM. This is due to NVIDIA has …

FAQ - Webcams Peripherals Device

How to troubleshoot Webcams Causes: Webcam will not work if the webcam that you are using does not support USB 1.1. the webcam is connected to a USB 2.0 port internal/external USB hub and will present you error "USB device not supported behind a …

FAQ - What are the required TCP/UDP ports for PCoIP technology?

Answer: The TCP and UDP ports assigned for PCoIP technology are shown in the tables below. Please note that IANA assigned port 4172 to the PCoIP protocol. HP Anyware License Server HP Anyware License Server Port Port Number Direction Description Online …

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