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Could not find a URL for version 24.10.2 using title A/V Lock.
Could not find a URL for version 24.07 using title A/V Lock.
Could not find a URL for version 24.10.2 using title Granting Local Network Access.
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PCoIP Session Planning Guide 2025.03

PCoIP Performance Optimization If fine tuning of user experience is needed, PCoIP session parameters impacting frame rate, image quality and bandwidth may be tuned via the Group Policy Editor (Windows) or session configuration file (Linux or macOS) as …

Working From Home

Teradici Work From Home Guide 25.03

HP Anyware Work-From-Home Rapid Response Guide For access to the full HP Anyware product documentation visit  HP Anyware Support . Scope This guide enables IT administrators to rapidly determine if HP offers any immediate solutions to your pressing …

A/V Lock

Software Client for macOS 25.03 Administrators' Guide

A/V Lock PCoIP Ultra A/V Lock provides improved video playback, reducing the difference in delays between the audio and video channels, and smoothing frame playback on the client. This feature introduces a small lag in user interaction responsiveness when …

Granting Local Network Access

Software Client for macOS 25.03 Administrators' Guide

Granting Local Network Access for the Anyware Client The Software Client for macOS must be granted permission to access devices on the local network. If Software Client for macOS is not authorized, you cannot connect to an agent on the same network. When …

Granting Microphone Access

Software Client for macOS 25.03 Administrators' Guide

Granting Microphone Access for the Anyware Client The Software Client for macOS must be granted permission to access the microphone to ensure a seamless experience. Without this permission, you will not be able to use the microphone during the PCoIP …

The knowledge base article you are trying to access is no longer available

To ensure HP Anyware is providing accurate and relevant information, knowledge base articles are frequently reviewed, updated or archived. The knowledge base article you are trying to access is no longer available. If the article is no longer available, …

Knowledge Base Article Advisory

Last modified: December 29, 2024

12523

PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator.

Problem When starting a PCoIP session, the PCoIP Client shows the message "PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator." …

Cloud Licensing is not working after activating with a Proxy Server or changing the Proxy Server

Problem HP Anyware for Windows has been activated via the powershell script or control panel specifying a proxy server. Immediately after activating the license connecting from the client fails. After the proxy server settings have been changed, the PCoIP …

Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator.

Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator." …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 14, 2023

8588

How do I recover from Recovery Mode?

Problem The PCoIP Zero Client OSD has a blue background with Recovery Mode with the message: Warning: Recovery mode This Zero Client is in Recovery mode due to a failure to boot, failed firmware upload or invalid configuration. Please alert your …

Knowledge Base Article Tutorial Zero Clients

Last modified: September 12, 2023

3003

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