Troubleshooting PCoIP packet loss on the LAN and WAN networks?
Problem Packet loss impacts real-time protocols, like PCoIP, as the time to resend lost packets will negatively impact desktop performance - including:   Imaging Reduced display frame rate (choppy motion) Slicing of the display image (a slice of the …
Knowledge Base Article Troubleshooting Performance HP Anyware
Last modified: September 3, 2023
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Why am I getting a message "Failed to Connect" when the certificate check mode is set to "Warn before connecting to untrusted servers"?
Problem When connecting to a VMware View Connection Server you get the error. Failed to Connect. The server provided a certificate that does not match the certificate that the server previously used. Contact your administrator for more details.   Cause If …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: September 25, 2023
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Why has my PCoIP Client display temporarily shown a black screen?
Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black.   Cause This entry signifies that …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Zero Clients
Last modified: September 13, 2023
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What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?
Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the  RedirectionSupported registry key data value must be set …
Knowledge Base Article Tutorial Session Security Zero Clients
Last modified: September 3, 2023
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Do PCoIP Zero Clients support Microsoft Remote Desktop Services?
You cannot directly connect to a RDS host (terminal server) directly from a PCoIP Zero Client, however you can connect to a View 6 RDS host. View 6 RDS is a new feature introduced in VMware Horizon 6. To use this feature, you need to have a Tera2 zero …
Knowledge Base Article Advisory Zero Clients
Last modified: April 17, 2024
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USB and Analog audio through PCoIP Zero Clients
This knowledge base article explains analog and USB audio behavior in PCoIP environments. When a USB audio device is used without the local USB audio driver enabled, the USB audio device is remotely bridged to the host. In this case, the audio stream data …
Knowledge Base Article Advisory Performance Peripheral Devices Zero Clients
Last modified: September 3, 2023
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Certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards
This article provides a high level overview of certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as PCoIP host cards). Note: PCoIP Zero Clients and PCoIP Remote Workstation Cards are highly secure devices and by …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator.
Problem When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Error 6609: Command failed due to a PCoIP Agent failure. Please try again. If this failure persists, please report this failure to your system administrator." …
Knowledge Base Article Troubleshooting HP Anyware
Last modified: September 14, 2023
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Why is there no audio output from my VM when using PCoIP?
Scenario There is no audio output from my VM when using PCoIP despite the fact that an audio device is selected.   Causes The wrong playback device has been selected. This can sometimes occur inadvertently when changes are made to the host. The wrong …
Knowledge Base Article Tutorial HP Anyware Remote Workstation Card
Last modified: October 13, 2023
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FAQ - Display and Topology
This article provides guidance on how setting up optimize and troubleshoot your PCoIP display issues. FAQ – Questions General  What display resolutions can be supported? What display topologies are available? Which monitors will be used for the remote …
Knowledge Base Article FAQ Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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