HP Anyware Support | Documents, downloads, and support options for HP Anyware products

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Can a single PCoIP Zero Client connect to multiple hosts simultaneously?

No, a PCoIP Zero Client can only connect to one host at a time. To switch between hosts, you can use the session disconnect button on the PCoIP Zero Client, and then connect to a different host, such as a workstation with a PCoIP Remote Workstation Card …

Knowledge Base Article Advisory Zero Clients

Last modified: September 14, 2023

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What is the PCoIP Transport Header?

Answer: The PCoIP Transport Header is an unencrypted application layer header for PCoIP protocol to allow network devices to make intelligent prioritization and QoS decisions for packets in a PCoIP session to improve the user experience. The PCoIP …

Knowledge Base Article Advisory HP Anyware

Last modified: September 8, 2023

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Security notice (CVE-2020-0601): Windows vulnerability affecting PCoIP Agents and PCoIP Clients

Summary A vulnerability in the Microsoft Windows CryptoAPI (CVE-2020-0601) fails to properly validate certificates that use Elliptic Curve Cryptography (ECC). This may allow an attacker to spoof the validity of certificate chains used to secure a PCoIP …

Why does the message "Host driver may not be loaded" appear in the event log for PCoIP Remote Workstation Card?

Scenario The PCoIP event logs for a PCoIP Remote Workstation Card (host card) may contain one or more log entries with the message Host driver may not be loaded . The following are a couple of examples of such entries: [0d,00:22:53.800> LVL:2 RC: 0 …

Can a WAN accelerator be used to improve the performance of PCoIP sessions?

PCoIP does not benefit from a WAN accelerator, legacy WAN accelerator solutions use different methods to improve the performance of applications operating over congested networks. These methods include compressing packets, implementing proxy servers that …

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

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What PCoIP GPO settings in HP Anyware take effect immediately after the change is made?

Whist all GPO settings are read and take effect at the start of a PCoIP session, some GPO settings will also take effect during the session. For HP Anyware 2.13 and above: Configure build-to-lossless Configure PCoIP event log verbosity Configure PCoIP …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: September 7, 2023

505

BSOD when HP Anyware is installed on Windows 10 64-bit Professional and Enterprise version 1809

Problem Microsoft Windows 10 October 2018 Update (version 1809) is not compatible with HP Anyware Windows will get BSOD when PCoIP Standard Agent is installed and running on Windows 10 with October 2018 Update version1809. For PCoIP Graphics Agent for …

Knowledge Base Article Advisory HP Anyware

Last modified: September 19, 2023

490

Do PCoIP Zero Clients support wild card certificates?

Yes, there is support for wildcard certificates. You can connect to a server that uses a wildcard certificate (e.g. *.view.mydomain.com) as long as you have the correct root certificate in the certificate store of the PCoIP Zero Client. However, if you …

How do I know the PCoIP Remote Workstation card is working?

The PCoIP Remote Workstation Card's Heartbeat LED blinks periodically when the card is operating properly. The PCoIP Remote Workstation Card also has a Connection LED that remains on while a session is active. When a PCoIP Remote Workstation Card is …

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