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Can I use an Ethernet hub or half-duplex network connection with a PCoIP Zero Client or PCoIP Remote Workstation Card?

No. PCoIP technology requires a full-duplex Ethernet connection from end to end. In modern networks, half-duplex links can still exist when using technologies such as Wi-Fi or point to point Wi-Fi or Microwave links. Older communication equipment in wired …

Unable to log into VM when using UAG, Disclaimer and MEA

Many users have reported an issue connecting to their VMware VM when they have enabled VMware UAG (Unified Access Gateway), Disclaimer and MFA (Multi-Factor Authentication). This issue has been tracked down to our firmware and was reported in many …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 14, 2023

628

Using the Pool Name to Select or Desktop Name to Select field

VMware Horizon View Input the "display name" (NOT the Unique ID) seen in the VMware View Administrator in the AWI "Pool Name to Select" field. Note: You may be using the Unique ID instead of the Display Name which will not work. If a display name is set …

Knowledge Base Article Tutorial Zero Clients HP Anyware

Last modified: September 14, 2023

629

Where is PCoIP Host Software Settings Saved?

The settings for the Host Software for Windows is saved in registry key: HKEY_CURRENT_USER\Software\Teradici Corporation\PCoIP Agent\Settings. Note: The registry key as the internal implementation is subject to change without notice. Use it in your …

Is it possible to configure the PCoIP Zero Client or PCoIP Remote Workstation Card device name via the hostname option on my DHCP server?

Answer: No you cannot name devices via DHCP, but you can pass your hostname from your PCoIP device to the DHCP server. PCoIP Zero Clients or PCoIP Remote Workstation Cards will pass DHCP options 12 (hostname) and option 15 (domain name) to the DHCP …

Why is the database restore not working in PCoIP Management Console 2.2.0?

Problem The following errors related to PCoIP Management Console 2.2.0 database restore process have been reported: Importing db backup from version 2.1.0 into version 2.2.0 fails Cannot restore db backup into version 2.2.0. After a version 2.1 database …

Why does my PCoIP Remote Workstation hibernate or sleep and not power off remotely from my Tera 2 PCoIP Zero Client?

When a PCoIP Zero Client attempts to power down a Windows 7 or Windows 10 workstation host during a PCoIP session, the workstation may enter the sleep state rather than being shutdown. This will occur if Windows is configured to map the PC power button to …

Which PCoIP products support Wacom devices?

Wacom devices are supported by PCoIP using 2 different connection methods. Each connection method has it's pros and cons and the most suitable should be selected for your scenario. Bridged USB device When using the Wacom device as a bridged USB device, …

Knowledge Base Article Advisory Peripheral Devices

Last modified: September 3, 2023

613

PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication

This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …

What does RESET CAUSED BY messages mean?

When a PCoIP Zero Client is reset except by Below is a list of reset messages that will show up in the log file of PCoIP devices. MGMT_SYS :*** RESET CAUSED BY: UI *** This message is displayed when the PCoIP device is reset from the Administrator …

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