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How does competing traffic on the network affect PCoIP performance?

This article outlines how other types of network traffic may negatively impact PCoIP performance. Please refer to Network session checklist for PCoIP protocol LAN and WAN deployments for more details on network configuration. On most modern LAN's, …

How do I update my account details? (email address, account name, address or phone number)

Submit a Customer Service Inquiry with details of the changes you require. If you are a license administrator for your company, please include your license activation code. … How do I update my account details? (email address, account name, address or …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

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How does PCoIP handle networks with high traffic volumes?

When you plan to use PCoIP on network with high volumes of other traffic that may cause congestion, it is recommended that QoS is implemented to give PCoIP guaranteed bandwidth. PCoIP will adjust to use it's fair share of the network but UDP is typically …

How long before a PCoIP Management Console certificate expires should I replace it?

Before the PCoIP Management Console certificate can be replaced, the new certificate or the signing root CA certificate must be installed in the PCoIP Zero Client or PCoIP Remote Workstation Card certificate store. Once a PCoIP Endpoint is manged by an …

How to change the Num Lock setting on a PCoIP Zero Client

The num lock ( numlock) setting depends on whether the PCoIP Zero Client is at the On-Screen-Display (OSD) or when in-session. On-Screen-Display operation The "Factory" default setting of num lock can be set by the PCoIP Zero Client OEM during …

How many characters are supported in the PCoIP Zero Client Pool (Desktop) Name to Select field?

Answer: On a PCoIP Zero Client, when selecting any of the View Connection Server options for the Connection Type other than View Connection Server + Kiosk, the advanced button will present an option called Pool Name to Select. (Note, in older versions of …

Knowledge Base Article Advisory Zero Clients

Last modified: September 25, 2023

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How many hosts are discovered when using SLP Host Discovery?

When using a session connection type setting of Direct to Host +SLP Host Discovery , the PCoIP Zero Client can discover up to 10 hosts and will display the first 6 identified. The list may change on subsequent sessions. … How many hosts are discovered …

How many mouse buttons are supported by PCoIP Zero Clients?

Up to 5 mouse buttons are supported by Tera2 PCoIP Zero Clients in a scenario where the mouse is terminated locally at the PCoIP Zero Client. In a scenario where a mouse is plugged into a PCoIP Zero Client that has more then 5 buttons, the mouse needs to …

How much bandwidth does PCoIP require?

The simple answer is 'it depends'. The amount of bandwidth required depends on a number of factors (display resolution, frame rate, graphical intensity for the user, importance of image quality, amount of display interactivity vs static viewing). Due to …

How much latency does PCoIP technology add to the remote system?

The latency added by PCoIP technology to a remote system is related to the time to encode (compression) and decode (decompression) for the PCoIP protocol, which depends on the implementation. Total end-to-end latency is determined by OS latency and …

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