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Why does the message "Host driver may not be loaded" appear in the event log for PCoIP Remote Workstation Card?

Scenario The PCoIP event logs for a PCoIP Remote Workstation Card (host card) may contain one or more log entries with the message Host driver may not be loaded . The following are a couple of examples of such entries: [0d,00:22:53.800> LVL:2 RC: 0 …

How can I get logs for the Host Software Driver?

The PCoIP Host Software generates and stores logs. Windows Windows XP: :\Documents and Settings\All Users\Application Data\Teradici Corporation\PCoIP Host Software\ Logs Windows Vista, Windows 7, and Windows 8.1, Windows 10:

Why do I hear pops and crackles or dead air in my PCoIP session when connecting with a PCoIP Zero Client?

This article refers to the audio playback using the PCoIP Analog Audio Data Channel from a host machine to a PCoIP Zero Client. It does not apply to microphone input from a PCoIP Zero Client to a VM. Problem The PCoIP Zero Client must have either an …

Why do my PCoIP Zero Clients randomly disconnect after upgrading to firmware 3.5.x to Firmware 4.8.1?

Scenario PCoIP Zero Clients randomly disconnect (approximately every 15-20 minutes) from the PCoIP session. In PCoIP Zero Client log file you can find the following lines: 0d,00:02:15> LVL:2 RC: 0 GSOAP :SOAP 1.2 fault: SOAP-ENV:Sender [no subcode] …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 12, 2023

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Tools for PCoIP Protocol Deployments

This article provides links to tools that can be used for planning or troubleshooting HP Anyware, PCoIP Remote Workstation Card, Amazon Workspaces, and VMware Horizon View PCoIP deployments. Network Bandwidth Calculator Useful for network bandwidth …

How do I determine how much bandwidth a PCoIP Protocol Session is consuming?

There are multiple options to determine how much bandwidth a PCoIP protocol session is consuming. Viewing live data on a PCoIP Zero Client or PCoIP Remote Workstation Card The active PCoIP protocol session bandwidth can be viewed in the PCoIP Zero …

HP Anyware Manager as a service SAML Multi Admin setup

To allow additional administrators to manage deployments within your HP Anyware Manager, you must configure your SAML There are multiple Identity Provider (IDP) out there that you can use to integrate to HP Anyware Manager as long as SAML 2 integration …

How to clear the management state of a PCoIP Zero Client

There are several options for clearing the management state of a PCoIP Zero Client Note: If you are clearing the management state to migrate the PCoIP Zero Client to a new PCoIP Management Console, ensure that any DNS and/or DHCP discovery settings have …

PCoIP Remote Workstation Card Software does not install on host.

When the PCoIP Remote Workstation Card Software does not detect a PCoIP Remote Workstation Card, it generates the following error and installation stops. No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is …

Connection Types

Helps you to understand the connection types using PCoIP. ~30 mins This course will help you to understand the three different ways to connect to the remote machine using PCoIP. After completing this course you would be able to understand the requirements …

Knowledge Base Article Courses HP Anyware

Last modified: September 14, 2023

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