What are the requirements to support pre-session smart card authentication when connecting to VMware Horizon (View)?
Note: With the release of PCoIP Zero Client firmware 6.1.0, the information in the knowledge base article has been moved into the PCoIP Zero Client Administrators' guide to ensure the list is current at the time of each firmware release. See PCoIP Zero …
Will the PCoIP Agent work with more than one network interface?
Problem The PCoIP Graphics and Standard agent can be used on a host with more than one network interface. This may or may not work out of the box depending on the order of the network interfaces. Multiple network interfaces may exist in many systems due …
Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.
Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …
Why did I lose my display topology settings on my PCoIP Zero Client?
Problem After powering off a monitor or unplugging a display cable, the resolution changes to native resolution, the rotation is lost and my primary monitor changed. These are the two relevant OSD display configurations: Display Topology  (OSD > User …
Host Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed host diagnostic report, create a host  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The report …
Cannot connect to multiple monitors when using NVidia GRID GPU
I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …
MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server
Problem MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server. The MFA challenge is only showing a short prompt regardless of which option you have …
Is a 2560x1600 display resolution supported by PCoIP hardware devices?
PCoIP Zero Clients and PCoIP Remote Workstation Cards (host cards) support 2560x1600 based on the following: Firmware 4.0.3 and newer TERA2140 Supports a maximum resolution for two monitors of 2560x1600 @60Hz Supports a maximum resolution for four …
How do I upload certificates to PCoIP Zero Clients and PCoIP Remote Workstation Cards?
Follow the instructions below to upload a PEM certificate to a PCoIP Zero Client or PCoIP Remote Workstation Card (also known as a PCoIP host card) via the Administrative Web Interface (AWI) or the PCoIP Management Console (PCoIP MC). For a comprehensive …
How to clear the management state of a PCoIP Zero Client
There are several options for clearing the management state of a PCoIP Zero Client Note:  If you are clearing the management state to migrate the PCoIP Zero Client to a new PCoIP Management Console, ensure that any DNS and/or DHCP discovery settings have …