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MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server

Problem MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server. The MFA challenge is only showing a short prompt regardless of which option you have …

Why did I lose my display topology settings on my PCoIP Zero Client?

Problem After powering off a monitor or unplugging a display cable, the resolution changes to native resolution, the rotation is lost and my primary monitor changed. These are the two relevant OSD display configurations: Display Topology (OSD > User …

Is a 2560x1600 display resolution supported by PCoIP hardware devices?

PCoIP Zero Clients and PCoIP Remote Workstation Cards (host cards) support 2560x1600 based on the following: Firmware 4.0.3 and newer TERA2140 Supports a maximum resolution for two monitors of 2560x1600 @60Hz Supports a maximum resolution for four …

Will the PCoIP Agent work with more than one network interface?

Problem The PCoIP Graphics and Standard agent can be used on a host with more than one network interface. This may or may not work out of the box depending on the order of the network interfaces. Multiple network interfaces may exist in many systems due …

How do I upload certificates to PCoIP Zero Clients and PCoIP Remote Workstation Cards?

Follow the instructions below to upload a PEM certificate to a PCoIP Zero Client or PCoIP Remote Workstation Card (also known as a PCoIP host card) via the Administrative Web Interface (AWI) or the PCoIP Management Console (PCoIP MC). For a comprehensive …

Cannot connect to multiple monitors when using NVidia GRID GPU

I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …

Troubleshooting PCoIP Display Issues

This article provides general troubleshooting steps for performance issues when remoting virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen updates. …

What does the "Network Link Down" message in the Event Log mean?

Problem A PCoIP Zero Client or PCoIP Remote Workstation Card is having intermittent or persistent problems maintaining a connection to the network. The logs repeatedly contain the message: 0d,00:00:05.42> LVL:2 RC: 0 MGMT_NET :Network link DOWN Cause …

How to clear the management state of a PCoIP Zero Client

There are several options for clearing the management state of a PCoIP Zero Client Note: If you are clearing the management state to migrate the PCoIP Zero Client to a new PCoIP Management Console, ensure that any DNS and/or DHCP discovery settings have …

PCoIP Logs Explained: "-504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)" in the PCoIP server logs

Problem The PCoIP Session unexpectedly disconnects, investigation into the logs show: 2011/04/16 10:20:52.606 1 -504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired) Cause Inside the PCoIP …

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