HP Anyware Administrators' Guide
This release is in Beta. Beta software is not fully supported, and may be incomplete or unstable. It is not intended for use in production systems. We welcome your feedback on this release! Send feedback to anyware-beta-feedback@hp.com.

Installing the Amazon Root CA 1-4 Certificate

Overview

Customers face licensing problems with Cloud License Service (CLS) as the OS Trusted Root Certificate Authorities are not updated.

To resolve the issue users need to install the new certificate ("Amazon Root CA 1-4") on their OS.

Note: Certificate Updates

If you need any help on updating your certificate, please raise a support case at https://anyware.hp.com.

Updating OS

  • Amazon CA Root 1-4 are part of the Microsoft Trusted Root Program

  • Therefore, updating your operating systems (Windows, Linux, macOS) is the quickest way to update your OS' Trusted Root Authorities Store and resolve this issue.

Important: OS Update Alternate

We only recommend to manually install the root CA, if updating your OS is not an option or it does not fix the issue.

Root CA Installation for macOS

  • Install the latest OS updates from Apple.
Last updated: Thursday, April 3, 2025