Does the PCoIP Host Software work in systems with more than one PCoIP Remote Workstation Card?
No, the PCoIP Host Software was not designed to work on systems with more than one PCoIP Remote Workstation Card and therefore is not supported in such environments. If this is a feature you require, see  Feature Requests and Accelerated Development For …
Knowledge Base Article Advisory Remote Workstation Card
Last modified: September 19, 2023
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Management Console profile with blacklisted ciphers fails to apply to Remote Workstation Card
If a Management Console profile is configured to blacklist any of the following Remote Workstation Card ciphers, the profile application will fail on Remote Workstation Cards running firmware 21.01 or newer. TLS_RSA_WITH_AES_256_GCM_SHA384 …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 3, 2023
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Is there any bandwidth consumed when a PCoIP device is idle?
The idle bandwidth depends on the PCoIP host type. Below are the idle bandwidths for different host types: HP Anyware 2.12 and newer, the idle bandwidth consumed is 1-2 kbps. VMware View 4.5 (using PCoIP Software 3.5) and earlier, the idle bandwidth …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: August 7, 2023
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Why is there sudden poor video performance after a VMware view or VMWare tools update?
Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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Why is the image quality reduced for a couple seconds right after a session is connected?
This is expected behaviour during the first couple seconds when a PCoIP session is established and is caused by the PCoIP device's bandwidth management algorithm. The algorithm continuously optimizes the amount of network traffic a PCoIP device generates …
Knowledge Base Article Troubleshooting Session Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: August 7, 2023
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Why my USB-C external monitor does not work
Description: MacBook Pro 13 and 15 inch 2016 and later models have the latest display technology of using USB-C port to connect to external monitors. Note: USB-C ports are the only ones available on MacBook 2016+. macOS Sierra 10.12.6 Connect to an …
Knowledge Base Article Troubleshooting Display HP Anyware
Last modified: September 3, 2023
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GPG key expired error when upgrading resources on downloads.teradici.com
Problem : Users who are upgrading Linux resources that are distributed from docs.teradici.com may encounter an error stating that the GPG key has expired, leading to a failure. This occurs when the remote repo GPG key expires and is refreshed, leading to …
Knowledge Base Article Advisory
Last modified: January 5, 2025
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Can I use VirtualBox to deploy the Management Console?
Answer: Yes, both the OVA and the RPM release of the Management Console can be installed in VirtualBox however HP Anyware  do not support the Management Console when deployed in this manner. While it will work it has not be tested and will not be added to …
Knowledge Base Article Troubleshooting Setup Management Console
Last modified: September 3, 2023
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Installing Certificates to secure PCoIP devices or applications
PCoIP Components   PCoIP Product  Version Instructions PCoIP Client Device used by the end user to access a remote desktop or remote workload from the PCoIP Host Hardware based Zero clients are offered by many different vendors.  Software and Mobile …
Knowledge Base Article Advisory Security HP Anyware Management Console Remote Workstation Card
Last modified: September 14, 2023
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How to identify USB ports on a Dell / Wyse P25 / 5030 PCoIP zero client (8016)
The Dell / Wyse P25 / 5030 PCoIP zero client has 4 USB ports. The two USB ports on the front of the unit are Root ports. The two USB ports on the rear of the unit are Hub ports. Front View: Rear View:   … How to identify USB ports on a Dell / Wyse P25 / …
Knowledge Base Article FAQ
Last modified: September 3, 2023
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