HP Anyware Support | Documents, downloads, and support options for HP Anyware products

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The following page details and compares the Core API and Session Client API in the following area's: Feature Set Supported Host Platforms Direct Connection Licensing Core API vs Session Client API Feature Set The following table details the feature …

Attaching new headsets cause Zero Client to reboot.

Some newer USB headsets when connected to a Zero Client cause the Zero Client to restart. This is due to new headset capabilities and their use of higher levels of USB bandwidth. You can workaround this issue by connecting the USB headset to a Zero Client …

How to identify USB ports on a Dell / Wyse P25 / 5030 PCoIP zero client (8016)

The Dell / Wyse P25 / 5030 PCoIP zero client has 4 USB ports. The two USB ports on the front of the unit are Root ports. The two USB ports on the rear of the unit are Hub ports. Front View: Rear View: … How to identify USB ports on a Dell / Wyse P25 / …

Knowledge Base Article FAQ

Last modified: September 3, 2023

249

GPG key expired error when upgrading resources on downloads.teradici.com

Problem : Users who are upgrading Linux resources that are distributed from docs.teradici.com may encounter an error stating that the GPG key has expired, leading to a failure. This occurs when the remote repo GPG key expires and is refreshed, leading to …

Knowledge Base Article Advisory

Last modified: January 5, 2025

246

Management Console profile with blacklisted ciphers fails to apply to Remote Workstation Card

If a Management Console profile is configured to blacklist any of the following Remote Workstation Card ciphers, the profile application will fail on Remote Workstation Cards running firmware 21.01 or newer. TLS_RSA_WITH_AES_256_GCM_SHA384 …

PCoIP Agent cannot connect. See ERROR: Message contains unrecognized XML tags

Problem When connecting to a HP Anyware PCoIP Agent via broker the client receives the "Error: Message contains unrecognized XML tags". Cause This issue occurs at the last stage in the connection process, the Broker is unable to return the Agent to …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 14, 2023

248

When accessing the support site, cannot download documents or binaries, and never move past the spinning cursor

Symptoms When downloading documents or binaries associated with PCoIP, the support site shows a spinning circle and eventually times out without showing any content. Causes The page content contained embedded elements that were blocked by some sites. …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

246

Does the PCoIP Host Software work in systems with more than one PCoIP Remote Workstation Card?

No, the PCoIP Host Software was not designed to work on systems with more than one PCoIP Remote Workstation Card and therefore is not supported in such environments. If this is a feature you require, see Feature Requests and Accelerated Development For …

Why is there sudden poor video performance after a VMware view or VMWare tools update?

Updates of VMware Tools include a SVGA driver which may not be compatible with the version of VMware View. Hardware version 7 and above support a new svga driver. Ensure you have the ESXI matching version of VMware tools installed and perform the update …

Is there any bandwidth consumed when a PCoIP device is idle?

The idle bandwidth depends on the PCoIP host type. Below are the idle bandwidths for different host types: HP Anyware 2.12 and newer, the idle bandwidth consumed is 1-2 kbps. VMware View 4.5 (using PCoIP Software 3.5) and earlier, the idle bandwidth …

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