How do I turn off temporal dithering in an AMD graphics card?
Follow the instructions below to disable temporal dithering in an AMD GPU installed in your host PC/workstation, or a computer with a PCoIP Remote Workstation Card (host card) installed. If temporal dithering is enabled on a machine using PCoIP, it may …
Knowledge Base Article Tutorial Display Remote Workstation Card
Last modified: December 5, 2023
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Why does my analog microphone not work when plugged into a PCoIP Zero Client?
Answer:   Scenario 1 (PCoIP Remote Workstation Card) This can be an issue if the  Enable Audio Line In feature, located in the host card AWI (Configuration > Initial Setup) is selected. When selected, this feature will cause the driver to configure the …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 7, 2023
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Why is my redirected USB device not working after installing or upgrading the Horizon View Agent?
Scenario 1: USB Redirection is not enabled by default in View Agent Starting with version of View Agent 6.1, VMware changed the default status of the USB Redirection feature which is no longer enable by default. …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
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How to recover Zero Client Password
Answer There are several ways to reset the password for zero clients.   Option 1: Use Management Console For enterprise users, the PCoIP Management Console is recommended to manage the zero client security options including password reset etc. Please …
Knowledge Base Article Advisory Authentication Management Console Zero Clients
Last modified: October 8, 2024
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FAQ - PCoIP Session Establishment
This article provides common questions and answers related to PCoIP Session Establishment (Connection) .  It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …
Knowledge Base Article FAQ Session HP Anyware Remote Workstation Card
Last modified: October 14, 2024
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Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
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The impact of graphics card temporal dithering
Temporal dithering is an intentionally applied blurring method used by some graphics cards to increase the amount of color and shading that can be done on a system. It's a trade-off between a little distortion and much smoother looking pictures. During …
Knowledge Base Article Advisory Performance Display Remote Workstation Card Zero Clients
Last modified: October 12, 2024
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Why do I get the message Display Protocol for this desktop is currently busy processing a request
Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: October 14, 2024
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Understanding HP Anyware Copy/Paste Feature
What is the Clipboard Plugin? The clipboard plugin performs clipboard redirection in the background that allows a user to copy and paste text and images from a client to a host and vice versa over a PCoIP session. This allows the user to efficiently work …
Knowledge Base Article Tutorial HP Anyware
Last modified: September 25, 2023
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How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
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