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Problem with Smartcard Authentication when ActiveIdentity middleware is used.

Currently there is a reported issue where smartcard authentication does not work with the latest ActivIdentity middleware version 7.0.2.318, while used with Tera1 and Tera2 PCoIP Zero Clients. Users are advised to roll back to an earlier version of …

PCoIP Zero Client supported keyboard layouts

PCoIP Zero Clients support the following keyboard layouts. Belgian ISO-8859-2 Belgian ISO-8859-2 (accent keys) Czech Danish ISO-8859-1 Danish ISO-8859-1 (accent keys) Dutch ISO-8859-1 (accent keys) Estonian Finish ISO-8859-1 Finnish ISO-8859-1 (accent …

Issues when using PCoIP Zero Clients and Imprivata 4.7.x

If you are experiencing an issue with a proximity card reader being reset randomly, ensure you have the latest version of Imprivata Onesign server and the latest PCoIP firmware uploaded on your PCoIP Zero Client. Reports of older firmware running on …

PCoIP Firmware 4.0.2 Issue Notification

Scenario There is an issue with firmware 4.0.2 where the use of the PCoIP Management Console 1.8.0 could result in rendering the Tera2 zero client non-functional and non-recoverable. This issue may be encountered intermittently when deploying profiles …

Knowledge Base Article Advisory Zero Clients

Last modified: August 7, 2023

281

Is it ok to set the time on the PCoIP Management Console 2.x and 3.x virtual machine (Linux OS) to my current time?

No. The time on the PCoIP Management Console 2.x and 3.x virtual machine (Linux OS) should not be modified. The time needs to remain at UTC. The PCoIP Management Console expects the operating system time to be in UTC and will apply a time zone change at …

Knowledge Base Article Tutorial Management Console

Last modified: September 19, 2023

277

Can Tera2 PCoIP Zero Clients connect to VMware Horizon View 4.6.1?

Answer: Connecting a Tera2 PCoIP ? zero client to a VMware Horizon View 4.x environment is unsupported and has not been tested at HP Anyware. When connecting Tera2 PCoIP ? zero clients to VMware Horizon View virtual desktops, Horizon View 5.x or newer is …

Knowledge Base Article Advisory Zero Clients

Last modified: September 14, 2023

278

Why my HP anyware Connector (CACv2) does not connect after the recent Ubuntu 18.04 OS Nov-13-2019 Update?

The latest patch release of Ubuntu 18.04 (Nov-13 patch) will break CAM CACv2 connectivity. Affected Ubuntu 18.04 OS patch version: Nov-13-2019 release: ubuntu-1804-bionic-v20191113 ubuntu-os-cloud ubuntu-1804-lts Recommendation: If you experience this …

Knowledge Base Article Tutorial Management HP Anyware

Last modified: September 19, 2023

277

HP Anyware online licensing registration system is experiencing intermittent errors and may be slow to respond

HP Anyware online licensing registration system is experiencing intermittent errors and may be slow to respond. Products impacted include: HP Anyware HP Anyware Manager HP Anyware Management Console (MC) Products NOT impacted include: Zero Clients …

Knowledge Base Article Advisory

Last modified: August 7, 2023

277

Why has my PCoIP session disconnected and my VM restarted?

If your PCoIP session has disconnected and your VM has restarted, it may be possible the Windows update settings are set to Install updates automatically. If configured as such, consider using Download updates but let me choose whether to install them to …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: December 9, 2022

274

Why do certain large screen (>27" monitors) dual-link DVI monitors not work with the TERA 2 PCoIP Zero Clients?

Scenario When some monitors supporting 2560 x 1600 and 2560 x 1440 resolutions are power cycled with the power switch, the video may not appear when connected to a Tera2 Zero Client via dual-link DVI. This applies to: Tera2 Zero Clients running firmware …

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