How do I find the PCoIP log files and set logging level for different PCoIP products?

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Selecting any of the links below will provide detailed instructions on how to obtain the event logs (and set logging level if applicable) that may be required for troubleshooting each of the respective PCoIP related products.

You may submit the support bundles here for self-diagnosis.
 

PCoIP Product 

Version

Instructions

PCoIP Client

Device used by the end user to access a remote desktop or remote workload from the PCoIP Host

  • Hardware based Zero clients are offered by many different vendors. 
  • Software and Mobile clients are available for most operating systems. 

For tips on how to use the logs to troubleshoot client issues, refer to the following guide:

Software
Based
Clients
WindowsCollect Logs,
Set Log Level
LinuxCollect Logs,
Set Log Level
MacOSCollect Logs,
Set Log Level
Zero Client Collect Logs,
Set Log Level

PCoIP Host

The PCoIP agent installed on the host, streams the host workload/desktop to a PCoIP client using the PCoIP protocol. 

  • HP Anyware - Standard Agent uses the host CPU to stream the workload. 
  • HP Anyware - Graphics Agent uses the host GPU to stream the workload. 
  • Remote Workstation Card is a hardware card that uses a PCoIP chip to stream the workload.

For tips on how to use the logs to troubleshoot host issues, refer to the following guide:

Standard
Agent
WindowsCollect Logs,
Set Log Level
LinuxCollect Logs,
Set Log Level
Graphics
Agents
WindowsCollect Logs,
Set Log Level
LinuxCollect Logs,
Set Log Level
macOSCollect Logs,
Set Log Level

Remote Workstation Card

Firmware/Agent/SoftwareCollect logs
Set Log Level

PCoIP Management Console

IT administrators console used to manage and monitor PCoIP Zero Clients and Remote Workstation Cards.

LinuxCollect Logs,
Set Log Level

PCoIP Connection Manager (CM) and Security Gateway (SG)

Application that coordinates authentication of users prior to setting a PCoIP connection.
To run the support bundler: pcoip-cmsg-setup diagnose --support-bundle

 

LinuxSet Log Level

PCoIP License Server

Application that ensures that only licensed products can establish a PCoIP connection.

Linux Collect Logs

PCoIP Connection Broker (Broker)

Application that provides rules and controls which clients can connect to which hosts.

HP Anyware
Connector
Linux Collect Logs

 

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