How do I find the PCoIP log files and set logging level for different PCoIP products?

PCoIP Product 

Version

Instructions

PCoIP Client

Device used by the end user to access a remote desktop or remote workload from the PCoIP Host

• Hardware based Zero clients are offered by many different vendors. 
• Software and Mobile clients are available for most operating systems. 

For tips on how to use the logs to troubleshoot client issues, refer to the following guide:

• Health Check - PCoIP Client troubleshooting guide (6072)

PCoIP Host

The PCoIP agent installed on the host, streams the host workload/desktop to a PCoIP client using the PCoIP protocol. 

• HP Anyware - Standard Agent uses the host CPU to stream the workload. 
• HP Anyware - Graphics Agent uses the host GPU to stream the workload. 
• Remote Workstation Card is a hardware card that uses a PCoIP chip to stream the workload.

For tips on how to use the logs to troubleshoot host issues, refer to the following guide:

• Health Check - PCoIP Host troubleshooting guide (6071)

Remote Workstation Card

PCoIP Management Console

IT administrators console used to manage and monitor PCoIP Zero Clients and Remote Workstation Cards.

PCoIP Connection Manager (CM) and Security Gateway (SG)

Application that coordinates authentication of users prior to setting a PCoIP connection.
To run the support bundler: pcoip-cmsg-setup diagnose --support-bundle

 

PCoIP License Server

Application that ensures that only licensed products can establish a PCoIP connection.

PCoIP Connection Broker (Broker)

Application that provides rules and controls which clients can connect to which hosts.