Installing the Anyware Remote Workstation Card Agent for Windows

Download the Remote Workstation Card Agent for Windows Installer

The Remote Workstation Card A

Anyware Remote Workstation Card Agent for Windows Installation Guide

Before you proceed with installation, a few prerequisites must be met.

Release 25.03 of the Remote Workstation Card Agent for Windows includes:

This version of the Remote Workstation Card Agent for Windows contains bug fixes, stability enhancements, and maintains version parity with Remote Workstation Card Firmware version 25.03. There are no new features in this release.

Licensing The Remote Workstation Card Agent for Windows

The Remote Workstation Card Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.

Updating the Remote Workstation Card Agent for Windows

To install an update:

System Requirements

The Remote Workstation Card Agent for Windows depends on the following system capacities and capabilities:

Supported Instance Types

The Remote Workstation Card Agent for Windows requires a physical machine with a Remote Workstation Card installed.

Session Log IDs

At the start of each PCoIP session, a unique session ID is generated by the Anyware Client and passed to all connected Anyware components (including the agent). Log messages generated by the agent are prefixed with this session ID, making it easy to identify All log messages generated during a single session, by any Anyware component, will be prefixed with the same session log ID in RFC-4122 format:

Locating Agent Log Files

Log files for the Anyware agent are located in the following directories by default. If you changed your agent's location during installation, the log files will be in your custom location instead.

Performing Diagnostics

Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.

Log files for the Remote Workstation Card Agent for Windows and other Anyware components are saved to log directories.

Viewing Windows Event Viewer Anyware Agent Logs

You can view high-level session and connection events generated by the Anyware agent and Anyware Manager in the Windows Event Viewer.

Anyware Agent Events

To view events using the Windows Event Viewer: