This documentation is intended for administrators who are deploying the Standard Agent for Windows as part of an HP Anyware deployment. It assumes thorough knowledge of conventions and networking concepts, including firewall configuration.
To update the Graphics Agent to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved.
Before you begin, make sure that you have read the Installation Overview topic.
Download and copy the new installer file onto the host machine.
Do one of the following:
You can uninstall the Standard Agent for Windows using the Windows Control Panel, or by using the uninstall utility in the agent's installation directory.
Reboot is required
You can find your Anyware Agent's version number using the PCoIP Control Panel or the Windows Control Panel.
To find your version number using the PCoIP Control panel:
We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Standard Agent for Windows logs and other diagnostic data that can help support diagnose your problem.
If you encounter any problems installing, configuring, or running the Standard Agent, you can create a support ticket with HP.
Before creating a ticket, be prepared with the following:
The Standard Agent for Windows depends on the following system capacities and capabilities:
The latest release 25.03 Standard Agent for Windows fixes known issues, bugs and stability enhancements for a better user experience and seamless support. In addition, it includes the following features:
The Standard Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.
Before you proceed with installation, a few prerequisites must be met.