Supported Installer Languages

The Anyware agent installer supports the following languages:

• French
• German
• Spanish
• Simplified Chinese
• Traditional Chinese
• Japanese
• Portuguese
• Italian
• Korean
• Russian
• Turkish

The Standard Agent for Windows supports a maximum of four displays on the Anyware client, and a maximum resolution of 4K UHD (3840×2160).

Monitors can be arranged in a vertical line, a horizontal line, or as a 2×2 box display. They can be used in any standard rotation (0°, 90°, 180°, or 270°), with any monitor as the primary display.

Collaboration

PCoIP Ultra Collaboration enables PCoIP session users to share their session with multiple remote collaborators using Anyware Software Clients.

Audio Support

Stereo audio output and mono audio input are supported and selected by default.

During a session, the host's default audio device is changed to Teradici Virtual Audio Driver. When the session is disconnected, the audio device selection reverts to its previous setting.

Frequently Asked Questions

Can I use a screensaver?

Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.

Viewing Windows Event Viewer Anyware Agent Logs

You can view high-level session and connection events generated by the Anyware agent and Anyware Manager in the Windows Event Viewer.

Anyware Agent Events

To view events using the Windows Event Viewer:

Troubleshooting License Issues

The license troubleshooting utilities are included with the Standard Agent for Windows. These utilities allow you to validate your licenses and list license entitlements.

Setting Log Levels

Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Standard Agent for Windows records log events at level 2.

Session Log IDs

At the start of each PCoIP session, a unique session ID is generated by the Anyware Client and passed to all connected Anyware components (including the agent). Log messages generated by the agent are prefixed with this session ID, making it easy to identify All log messages generated during a single session, by any Anyware component, will be prefixed with the same session log ID in RFC-4122 format:

Performing Diagnostics

Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.

Log files for the Standard Agent for Windows and other Anyware components are saved to log directories.