We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Remote Workstation Card Agent for Linux logs and other diagnostic data that can help support diagnose your problem.
To create a support file, type the following command as a super user:
To find the agent's version number in Ubuntu:
dpkg -l "pcoip*"
To find the agent's version number in RHEL or Rocky Linux:
rpm -qai "pcoip*"
The console will display a table of all registered components and their version number, if they have one.
If you encounter any problems installing, configuring, or running the Remote Workstation Card Agent for Linux, you can create a support ticket.
Before creating a ticket, be prepared with the following:
You can remove the Remote Workstation Card Agent for Linux from your system, or you can remove the repo config entirely.
The Remote Workstation Card Agent for Linux must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.
Note: Registration code format
Registration codes look like this: ABCDEFGH12@AB12-C345-D67E-89FG
Updates to the Remote Workstation Card Agent for Linux will be published on a regular basis. New stable builds will be produced approximately every three months.
To upgrade to the latest version, use the following three commands:
Important: Required ports will be automatically opened
Before you proceed with installation, a few prerequisites must be met.
Version 25.03 of the Remote Workstation Card Agent for Linux contains bug fixes and stability enhancements. It also maintains version parity with Remote Workstation Card Firmware version 25.03. Additionally, the following new features are supported:
The Remote Workstation Card Agent for Linux depends on the following system capacities and capabilities: