Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.
HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more information, see FAQ - Licensing HP Anyware in our Knowledge Base.
To run the license validation tool, type:
Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.
PCoIP requires a certificate to establish a session. By default, Anyware agents generate a self-signed certificate that secures the PCoIP session. Each component in the PCoIP system can generate these self-signed certificates, which will automatically work together without requiring any configuration.
The Software Client for macOS must be granted permission to access the microphone to ensure a seamless experience. Without this permission, you will not be able to use the microphone during the PCoIP Session.
The Software Client for macOS must be granted permission to access devices on the local network. If Software Client for macOS is not authorized, you cannot connect to an agent on the same network.
PCoIP Ultra A/V Lock provides improved video playback, reducing the difference in delays between the audio and video channels and smoothing frame playback on the client. This feature introduces a small lag in user interaction responsiveness when enabled. When audio is playing, the video frames will be delayed to align with the audio soundtrack.
For access to the full HP Anyware product documentation visit HP Anyware Support.