Contacting Support
Contacting Support
If you encounter any problems installing, configuring, or running the Standard Agent for Linux, you can create a support ticket.
Before creating a ticket, be prepared with the following:
If you encounter any problems installing, configuring, or running the Standard Agent for Linux, you can create a support ticket.
Before creating a ticket, be prepared with the following:
You can remove the Standard Agent for Linux from your system, or you can remove the repo config entirely.
To remove the package, open a console window and run the following command:
The Standard Agent for Linux must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.
Updates to the Standard Agent for Linux will be published on a regular basis. New stable builds will be produced approximately every three months.
To update the Standard Agent for Linux to the current version, update your local package as described below. Your configuration settings will be preserved.
To update the Standard Agent for Linux:
RHEL/Rocky Linux
Instructions are provided here for installing the Standard Agent for Linux on RHEL/Rocky Linux and Ubuntu. If you are installing on a physical machine, see the special instructions provided below.
The following pages describe the overall installation process for both RHEL/Rocky Linux and Ubuntu systems.
Important: A Desktop environment is required
Before you begin, ensure a desktop environment is installed. Any desktop environment will work; the following options are provided as a convenience, but you can install any available environment.
The latest release 25.06 of the Standard Agent for Linux fixes known issues, bugs and stability enhancements. In addition, it includes the following features:
The Standard Agent for Linux depends on the following system capacities and capabilities:
Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.
HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more information, see FAQ - Licensing HP Anyware in our Knowledge Base.
To run the license validation tool, type: