FAQ
Frequently Asked Questions
Can I use a screensaver?
Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.
Security Guide
Security Certificates in Anyware Agents
PCoIP requires a certificate to establish a session. By default, Anyware agents generate a self-signed certificate that secures the PCoIP session. Each component in the PCoIP system can generate these self-signed certificates, which will automatically work together without requiring any configuration.
Overview
Anyware Remote Workstation Card Agent for Windows Documentation
This guide is intended for administrators who require brokering of Anyware clients to computers using Remote Workstation Cards. It assumes administrators have thorough knowledge of conventions and networking concepts, including firewall configuration.
Connection Guide
Making a Connection from a Anyware Client
Anyware clients are remote endpoint devices available as software or firmware devices that make secure PCoIP connections to remote desktops. Once you've installed your Remote Workstation Card Agent, you will have the ability to create brokered connections from Anyware Clients to computers with a Remote Workstation Card.
Installer Languages
Supported Installer Languages
The Remote Workstation Card Agent for Windows installer supports the following languages:
- French
- German
- Spanish
- Simplified Chinese
- Traditional Chinese
- Japanese
- Portuguese
- Italian
- Korean
- Russian
- Turkish
Configuration Guide
Configuration Guide
You can configure the Remote Workstation Card Agent for Windows, and optimize the PCoIP broker protocol for security, licensing and control panel behavior by adjusting the Windows GPO settings found in the admx template files.
Creating a Support File
Creating a Technical Support File
We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Remote Workstation Card Agent for Windows logs and other diagnostic data that can help support diagnose your problem.
Finding your Agent Version Number
Finding the Agent Version Number
You can find your Anyware Agent's version number using the PCoIP Control Panel or the Windows Control Panel.
To find your version number using the PCoIP Control panel:
Contacting Support
Contacting Support
If you encounter any problems installing, configuring, or running the agent, you can create a support ticket with HP.
Before creating a ticket, be prepared with the following: