Before you begin, make sure that you perform the following tasks.
Energy Saver features in Sequoia can cause the remote system to go to sleep or become unresponsive.
To prevent this, do the following:
This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks.
Note: Firewall Settings
The latest release 25.06 of the Graphics Agent for macOS fixes known issues, bugs and stability enhancements. In addition, it includes the following features:
The following OS changes have been introduced in version 25.06 of the Graphics Agent for macOS:
The Graphics Agent for macOS depends on the following system capacities and capabilities:
Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within an Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.
If you are unable to connect to your remote machine using a PCoIP session, investigate the following possible causes.
Except where noted, the following checks apply to the remote macOS machine, and to the remote user account that will be accepting PCoIP connections.
HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more information, see FAQ - Licensing HP Anyware in our Knowledge Base.
To run the license validation tool, type:
Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.
PCoIP requires a certificate to establish a session. The Graphics Agent for macOS generates a self-signed certificate that secures the PCoIP session. Each component in the Anyware system can generate these self-signed certificates, which will automatically work together without requiring any configuration.
The Graphics Agent for macOS does not support creating custom certificates.