Prerequisites for Zoom VDI for HP Anyware

This section lists the prerequisites for installing and using Zoom VDI for HP Anyware.

Overview of Zoom VDI for HP Anyware

Zoom VDI for HP Anyware allows for an enhanced video conferencing performance in HP Anyware environments, by offloading the audio and video streams from Anyware agent devices to Anyware client devices. The client devices handle the processing of the video and audio streams, and directly transmit the streams to and from Zoom servers, thereby resulting in an improved conferencing experience.

Installing the Zoom VDI Client

The Zoom VDI Client Host installer is available as an MSI file, and is exclusively installed on Windows based virtual desktops. You'll need administrative privileges on the agent machine to install the Zoom VDI Client Host.

PCoIP requires a certificate to establish a session. The Graphics Agent for macOS generates a self-signed certificate that secures the PCoIP session. Each component in the Anyware system can generate these self-signed certificates, which will automatically work together without requiring any configuration.

The Graphics Agent for macOS does not support creating custom certificates.

About the Graphics Agent for macOS

This guide is intended for administrators who are deploying the Graphics Agent for macOS as part of HP Anyware. It assumes thorough knowledge of macOS conventions and general networking concepts, including firewall configuration.

The Graphics Agent for macOS is part of HP Anyware. It enables users to deliver GPU-powered physical workstations to end users via remote clients.

Finding the Graphics Agent for macOS Version Number

To find the installed version number of the Graphics Agent for macOS, open a Terminal window and run the following command:

sudo grep "Software Build ID" /var/log/pcoip-agent/agent.log

The command output will contain your installed version.

Creating a Technical Support File

We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for macOS logs and other diagnostic data that can help support diagnose your problem.

If you encounter any problems installing, configuring, or running the Graphics Agent for macOS, you can create a support ticket.

Before creating a ticket, be prepared with the following:

System Requirements

The Graphics Agent for macOS depends on the following system capacities and capabilities: