Collaboration

PCoIP Ultra Collaboration enables a PCoIP session user to share their session with multiple remote collaborators using Anyware Software Clients.

Supported Displays

The Graphics Agent for Linux, in combination with a GPU, supports a maximum of four displays on the Anyware client and a maximum resolution of 4K UHD (3840×2160).

Smart Card Authentication

Smart card authentication is supported for Linux Clients running on Ubuntu 22.04 connecting to Linux agents. The following section contains information on system requirements, limitations, agent setup, and client setup.

Tangent Panel Support

The following Tangent panels are supported when connecting from a Windows or Linux software client to a Windows or Linux agent (both 23.04 or higher).

USB Support

The Graphics Agent for Linux provides support for USB devices and certain Wacom tablets attached to Anyware clients.

Audio Support

The Graphics Agent for Linux supports audio input and output between the host and the client. Audio can be enabled or disabled and audio bandwidth can be throttled by configuring the agent.

Configuring the Anyware Agent

You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /etc/pcoip-agent/pcoip-agent.conf.

Creating a Technical Support File

We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for Linux logs and other diagnostic data that can help support diagnose your problem.

To create a support file, type the following command as a super user:

Finding the Agent Version Number

To find the agent's version number in Ubuntu:

dpkg -l "pcoip*"

To find the agent's version number in RHEL or Rocky Linux:

rpm -qai "pcoip*"

The console will display a table of all registered components and their version number, if they have one.

Contacting Support

If you encounter any problems installing, configuring, or running the Graphics Agent for Linux, you can create a support ticket.

Before creating a ticket, be prepared with the following: