When using USB drivers on the Anyware Software Client for Windows, you might encounter issues around versioning of the USB hub filter, as displayed in the error message below:

A different version of the USB hub filter is already installed. Please uninstall that version before continuing this installation.

If you encounter this issue or another issue relating to your USB driver, we recommend carrying out the following steps:

1. Uninstall the Anyware Client.

2. Reboot your machine.

Reconnecting a PCoIP Session

If a network interruption is detected, the PCoIP session enters a reconnecting phase. In this phase, the client will show you the network reconnecting dialog. This indicates that there is a network issue and the client is trying to reconnect and re-establish the PCoIP session.

What's New in This Release

This release of the Software Client for Windows contains bug fixes and stability enhancements for a seamless user experience. In addition, it includes the following feature:

Upgrading the Windows Client

This section describes how to upgrade the Windows client.

Upgrading the Software Client Using the Wizard

1. Download the latest version of the Windows client installer executable on the client machine.

This section describes how to install and uninstall the Software Client for Windows for Windows.

Before You Begin

Before installing the Software Client for Windows:

Anyware Clients are equipped to check for new updates and send notifications that appear as banners if an update is available. Clicking the banner redirects to the product download page, from where you can download the client installer.

1. Open Anyware Client, and click the Info icon in the top-left corner.

2. On Anyware Client | About pop-up, check if an update is available.

3. If an update is available, the Update now link will appear. Click this link to go to the product download page.

Anyware Software Client for Windows

Welcome to the Software Client for Windows Administrators' Guide.

Anyware Software Clients are applications that establish PCoIP sessions with remote Windows, Linux, or macOS desktops. Connections can be made to Anyware agents installed on virtual or physical machines, or to Remote Workstation Cards in physical workstations.

Using Displays

When you connect to a PCoIP session, the Software Client for Windows shows your remote desktop as one or more displays. The number of displays it shows is constrained by your local system's available monitors (and the PCoIP protocol itself, which supports up to four monitors).

Sending a Ctrl-Alt-Del Command

To send the Ctrl-Alt-Del keyboard command to a remote workstation, select the Connection > Send CTRL-ALT-DEL menu option.

Selecting Audio Devices in Session

While in session, you can select audio devices that will be forwarded to the agent. If more than one audio device is connected to the client machine, you can select up to two audio output devices, and one audio input device after a PCoIP session has been established.