What happens when you change the PCoIP Zero Client's Authorized Devices list to allow desired devices?
When you specify the devices you want to allow by adding them to the  Authorized Devices list, this automatically blocks everything else. That means there is no need to add devices you don't want to allow to the Unauthorized Devices list. Caution! Before …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
549
PCoIP Host Driver Software 4.3.1 does not automatically map the PCoIP remote workstation cards in Leostream.
Answer : If you try to automatically map the PCoIP remote workstation card (host card) running PCoIP Host Driver Software 4.3.1 and using the Leostream broker it will fail. If you downgrade the PCoIP Host Driver Software to 4.2.2 it automatically maps. …
Knowledge Base Article Troubleshooting Third Party Enhancements Remote Workstation Card
Last modified: September 14, 2023
540
No audio when using Unified Communications with a USB headset
Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio.   Cause This issue has been tracked down to the …
Knowledge Base Article Troubleshooting Performance Peripheral Devices Zero Clients
Last modified: November 7, 2022
543
What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?
Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …
Knowledge Base Article Troubleshooting Performance HP Anyware Zero Clients Remote Workstation Card
Last modified: December 9, 2022
526
Why is the network connection lost when a USB disk is plugged into a PCoIP Zero Client?
Scenario A desktop freeze, session disconnect or "network connection lost" (if the overlay network error message is enabled) message is displayed after an USB disk is plugged into a PCoIP Zero Client.   Cause A heavy load such as autoplay on a flash drive …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 24, 2022
529
What is the PCoIP Transport Header?
Answer: The PCoIP Transport Header is an unencrypted application layer header for PCoIP protocol to allow network devices to make intelligent prioritization and QoS decisions for packets in a PCoIP session to improve the user experience.  The PCoIP …
Knowledge Base Article Advisory HP Anyware
Last modified: September 8, 2023
518