What does "Overridable Administrator Defaults" and "Not Overridable Administrator Settings" mean?
The PCoIP Group policy template contains two folders for PCoIP Session Variables. Overridable Administrator Defaults Not Overridable Administrator Settings When the PCoIP server or client loads, both settings are checked.  Step 1. Checks the  Overridable …
Knowledge Base Article Troubleshooting Setup HP Anyware
Last modified: September 14, 2023
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How do I purchase a new license or renew my existing license subscription?
Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …
Knowledge Base Article Advisory Licensing Accounts
Last modified: September 3, 2023
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This firmware version is not supported on this platform. Please upload a different file
Problem When attempting to downgrade firmware the error message This firmware version is not supported on this platform. Please upload a different file Or in the PCoIP Remote Workstation Card or PCoIP Zero Client event log 0d,00:03:36.19> LVL:2 RC:   0    …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 15, 2023
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How to tune PCoIP for bandwidth constrained Network?
Bandwidth Tuning  To determine if bandwidth tuning is required, setup a PCoIP session and monitor the performance of your system. The values to record are latency, latency variation, packet loss and tx and rx statistics.  For details on how to run these …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: December 9, 2022
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Mirroring displays on PCoIP Zero Clients
Requirements Tera2 dual port client (TERA2321) Firmware 4.1 or newer   Instructions From the PCoIP Zero Client's onscreen display (OSD) or both versions of the Management Console OSD - browse to Options > Configuration > Display > Enable Display Cloning …
Knowledge Base Article Tutorial Display Zero Clients
Last modified: November 7, 2022
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How do I enable IEEE 802.1x Network Authentication in PCoIP Zero Clients and PCoIP Remote Workstation Cards?
1) Identify the certificates used for IEEE 802.1x network authentication in your organization 2) Ensure that the certificates are properly formatted Certificates must be in .PEM format and less than 6 KB Both a client certificate and a server root CA …
Knowledge Base Article Tutorial Security Management Console Zero Clients
Last modified: September 5, 2023
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What does "Could not send message to FNE license server" mean?
Problem The PCoIP Graphics Agent for Windows or PCoIP Standard Agent for Windows fails to register to the cloud licensing server or your PCoIP session disconnects shortly after connect.   Symptoms When trying to register the host to a cloud license server …
Knowledge Base Article Troubleshooting Licensing HP Anyware
Last modified: September 3, 2023
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How much bandwidth does PCoIP require?
The simple answer is 'it depends'. The amount of bandwidth required depends on a number of factors (display resolution, frame rate, graphical intensity for the user, importance of image quality, amount of display interactivity vs static viewing). Due to …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
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Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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What USB CD/DVD drives should I consider using with PCoIP Zero Clients?
Teradici does not maintain a list of tested units. With the introduction of EHCI (USB 2) functionality, compatibility with currently manufactured DVD brands has improved greatly, particularly when the PCoIP Zero Client or PCoIP Remote Workstation Card …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 3, 2023
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