This firmware version is not supported on this platform. Please upload a different file
Problem When attempting to downgrade firmware the error message This firmware version is not supported on this platform. Please upload a different file Or in the PCoIP Remote Workstation Card or PCoIP Zero Client event log 0d,00:03:36.19> LVL:2 RC:   0    …
Knowledge Base Article Troubleshooting Remote Workstation Card Zero Clients
Last modified: September 15, 2023
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What does "Overridable Administrator Defaults" and "Not Overridable Administrator Settings" mean?
The PCoIP Group policy template contains two folders for PCoIP Session Variables. Overridable Administrator Defaults Not Overridable Administrator Settings When the PCoIP server or client loads, both settings are checked.  Step 1. Checks the  Overridable …
Knowledge Base Article Troubleshooting Setup HP Anyware
Last modified: September 14, 2023
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Why is USB not working when connecting a PCoIP Zero Client to a PCoIP Remote Workstation Card?
By default, all USB devices are bridged to the host with the PCoIP Remote Workstation Card and is dependent on the host OS. Please verify the following Make sure the USB devices are not unauthorized in the PCoIP Remote Workstation Card or PCoIP Zero …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Displays
After completing this unit, you’ll be able to: Understand the different display configurations. Understand the supported resolutions 20 mins With PCoIP, you can configure several display settings as described below.   Display Resolutions PCoIP supports …
Knowledge Base Article Tutorial Display HP Anyware
Last modified: September 5, 2023
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Client Performance Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Performance HP Anyware
Last modified: September 3, 2023
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Feature Requests and Accelerated Development
Feature Requests   Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …
Knowledge Base Article Advisory Accounts HP Anyware
Last modified: November 28, 2023
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What is the difference between local and remote cursor in the PCoIP Host Software?
Local cursor Local cursor draws the mouse pointer locally at the client which improves the user experience when the client is connected over a long latency network. The improvement is due to the client sending the mouse coordinates to the remote host and …
Knowledge Base Article Advisory Remote Workstation Card
Last modified: September 21, 2023
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How do I enable IEEE 802.1x Network Authentication in PCoIP Zero Clients and PCoIP Remote Workstation Cards?
1) Identify the certificates used for IEEE 802.1x network authentication in your organization 2) Ensure that the certificates are properly formatted Certificates must be in .PEM format and less than 6 KB Both a client certificate and a server root CA …
Knowledge Base Article Tutorial Security Management Console Zero Clients
Last modified: September 5, 2023
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What is the behaviour of the Mac Fn keys with the PCoIP Software Client?
Answer: When a Macbook is configured with use all Fx keys as standard function keys  and the client is in focus either in full screen or windowed mode: If Fn + Fx is pressed the function is interpreted locally (e.g. brightness adjustment) If Fx is pressed …
Knowledge Base Article Advisory Peripheral Devices HP Anyware
Last modified: September 3, 2023
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