Is it possible to disable the serial port on my Samsung PCoIP Zero Client monitor?
Scenario: Some PCoIP zero clients (i.e. Samsung PCoIP Zero Client monitors) come equipped with a serial port. The units are designed with a built in USB hub feeding both another USB connector and a serial connector. In a PCoIP session, the VM picks up the …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: September 22, 2023
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PCoIP Management Console Enterprise Edition 2.x getting error message - Waiting for the server to start
This message is displayed anytime the daemon and console stop communicating with each other. There are a number of reasons why, please review the three scenarios below.   Scenario 1 - DNS A record is missing One issue has been tracked to lack of a DNS "A" …
Knowledge Base Article Tutorial Management Console
Last modified: September 19, 2023
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What does the error message "Session Closed Remotely" mean?
There are a number or reasons that the message "Session Closed Remotely" appears during a brokered session listed below. Informational Messages Closed by login at an alternate location or host shutdown/restart User initiated logout Disconnected by …
Knowledge Base Article Advisory Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
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How do I set up Location Based Printing with VMware Horizon View on a PCoIP Zero Client?
Note: For current information regarding location based printing, please see the VMware documentation. (e.g.  http://pubs.vmware.com/view-52/topic/com.vmware.view.administration.doc/GUID-1EB46B6D-EBF7-499E-9AE1-D8253C9FB241.html .) VMware Horizon View 7 …
Knowledge Base Article Tutorial Setup Zero Clients
Last modified: October 13, 2023
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PCoIP Troubleshooting Steps: IEEE 802.1x Network Authentication
This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: September 5, 2023
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Why are some Tera2 PCoIP Zero Clients showing the Online status as "False" in PCoIP Management Console 2.x and 3.x?
This indicates that the Tera 2 PCoIP Zero Client is not being managed by the PCoIP Management Console and can be one of several reasons: Not powered on Firmware has been downgraded to 4.x so no longer manageable by PCoIP Management Console 2.x and 3.x NTP …
Knowledge Base Article Troubleshooting Management Management Console Zero Clients
Last modified: September 3, 2023
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HP Anyware Standard & Graphic agents (21.03, 21.01. 20.10) are unable to install due to powershell execution popup
Issue: Users are unable to install a new instances for HP Anyware Standard or HP Anyware Graphics agent for Windows when using one of the following loads identified in the table below: HP Anyware (Windows Version) Versions Impacted To fix, upgrade to the …
Knowledge Base Article Advisory Setup HP Anyware
Last modified: July 28, 2023
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Why does touchscreen calibration not work with a resolution other then native resolution?
Answer: Calibration for touchscreens via Teradici PCoIP firmware is designed to work from the OSD in native resolution with elo branded touch screens. To calibrate from a different resolution other than native, the elo device must be bridged and the elo …
Knowledge Base Article Advisory Display Zero Clients
Last modified: September 21, 2023
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