FAQ - PCoIP Performance (5398)
  FAQ – Performance Summary Network Requirements A well designed, tuned network should have the following characteristics: latency <= 250 ms Latency variation <= 30 ms Packet loss of <= 0.1%  Tuning Guidelines Details on how to design and tune your PCoIP …
Knowledge Base Article FAQ
Last modified: January 11, 2024
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"No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the software"
  Problem When installing host software on a PC, the following error message may be displayed: "No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: October 19, 2022
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Why does the PCoIP Zero Client not trusting my connection to a system with a new certificate?
Problem The PCoIP Zero Client produces a certificate error when connecting to a HP Anyware PCoIP Agent, PCoIP Connection Manager, PCoIP Security Gateway after the certificate has been renewed and signed by the same Root CA or Intermediate CA as the old …
Knowledge Base Article Troubleshooting Security HP Anyware Zero Clients
Last modified: September 3, 2023
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Connection Manager Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed connection manager diagnostic report, create a CM  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed …
Knowledge Base Article Diagnostics Session HP Anyware
Last modified: September 3, 2023
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Case Life Cycle
This article explains the life cycle of a support case, and illustrates the expectation in each case status.   Case Life Cycle The case life cycle is demonstrated in the diagram below:   What is expected in each status?*   Table 1: Expectation per status …
Knowledge Base Article Advisory Accounts HP Anyware
Last modified: September 3, 2023
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Can multi-factor authentication be used with PCoIP?
Multi-factor authentication systems are supported by Teradici Products. Examples of multi-factor authentication systems are RSA SecurID and Duo. HP Anyware Manager supports multi-factor authentication as secondary authentication via a radius server.  …
Knowledge Base Article Advisory Security Setup Authentication HP Anyware Zero Clients
Last modified: September 3, 2023
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HP Anyware-Okta MFA Integration in GCP
Overview This document describes the steps to integrate Okta MFA with an existing HP Anyware deployment on Google Cloud Platform (GCP). The process involves installing an Okta Active Directory (AD) agent and an Okta RADIUS agent in a Windows virtual …
Knowledge Base Article Tutorial Setup Security HP Anyware
Last modified: April 12, 2024
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What are the best scenarios and setups HP Anyware uses to test its implementation of SCEP?
These are the setups and scenarios used to test HP Anyware implementation of SCEP (Simple Certificate Enrollment Protocol).     Tested SCEP Server Setups: OS: Windows Server 2008 R2 Installed Role Services: Active Directory Certificate Service Network …
Knowledge Base Article Tutorial Security Zero Clients
Last modified: September 15, 2023
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