Connection Manager Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed connection manager diagnostic report, create a CM  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed …
Knowledge Base Article Diagnostics Session HP Anyware
Last modified: September 3, 2023
2352
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How to create an active directory certificate using Windows
This is an unsupported reference article to help those having difficulties creating their Active Directory Certificates using Windows. This article is unsupported due to the conflicts that can arise when non-Teradici software and operating systems are …
Knowledge Base Article Tutorial Security Management HP Anyware
Last modified: March 13, 2024
2320
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
HP Anyware-Okta MFA Integration in GCP
Overview This document describes the steps to integrate Okta MFA with an existing HP Anyware deployment on Google Cloud Platform (GCP). The process involves installing an Okta Active Directory (AD) agent and an Okta RADIUS agent in a Windows virtual …
Knowledge Base Article Tutorial Setup Security HP Anyware
Last modified: April 12, 2024
2317
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
"No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the software"
  Problem When installing host software on a PC, the following error message may be displayed: "No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is enabled on the PCoIP Host card prior to installing the …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: October 19, 2022
2269
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
How to use the packet capture utility in PCoIP Zero Client Firmware
Since many customers are unlikely to have access to a port mirroring switch, a new packet capture feature was added in firmware 4.7.0. It is designed to assist with troubleshooting Unified Communications issues.   Note: The packet capture utility will not …
Knowledge Base Article Tutorial Performance Zero Clients
Last modified: February 13, 2024
2252
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Can multi-factor authentication be used with PCoIP?
Multi-factor authentication systems are supported by Teradici Products. Examples of multi-factor authentication systems are RSA SecurID and Duo. HP Anyware Manager supports multi-factor authentication as secondary authentication via a radius server.  …
Knowledge Base Article Advisory Security Setup Authentication HP Anyware Zero Clients
Last modified: September 3, 2023
2220
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5
Why does the PCoIP Zero Client not trusting my connection to a system with a new certificate?
Problem The PCoIP Zero Client produces a certificate error when connecting to a HP Anyware PCoIP Agent, PCoIP Connection Manager, PCoIP Security Gateway after the certificate has been renewed and signed by the same Root CA or Intermediate CA as the old …
Knowledge Base Article Troubleshooting Security HP Anyware Zero Clients
Last modified: September 3, 2023
2222
Give it 1/5
Give it 2/5
Give it 3/5
Give it 4/5
Give it 5/5