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Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption

Our third-party license provider is upgrading certificates in March 2023 If you are running a supported HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes. The new certificates are …

Mobile Devices (Tablets)

Mobile Devices (Tablets) Android Unable to establish Windows Graphics Session with an Android Client iOS How to get logs from iOS Windows IoT Android Unable to establish Windows Graphics Session with an Android Client Workaround: Soft Client on …

Sumo Logic Potential Security Incident (HP Anyware Manager)

Who is impacted? HP Anyware Manager customers Update from November 21, 2023 Sumo Logic has provided an update regarding this incident. Details are as follows: “We are grateful to share that the diligent investigation led by our security and engineering …

Knowledge Base Article Advisory Management HP Anyware

Last modified: November 21, 2023

114

PCoIP Cloud License Configuration - Grace period Issue

PCoIP Cloud License Configuration - Grace period Issue Shows if the host is prepared to accept the connection. The diagnostic returns: Pass: License configured successfully Fail: License configuration failed Data Collected: : Grace period …

Workstation shows error "Host OS shut down unexpectedly" and it never goes away

Customers may receive a hardware error: "Host OS shut down unexpectedly". This error should go away once the operating system is running. If the operating system is running and the error does not go away, make sure that the workstation is running the …

Knowledge Base Article Troubleshooting

Last modified: September 21, 2023

101

PCoIP Connection Manager Health check - Diagnostics and troubleshooting guide

Summary To receive a detailed PCoIP Connection Manager diagnostic report, create a PCoIP Connection Manager support/log file bundle and then submit this bundle to the PCoIP health check tool . Once the files are submitted, it will take 5-10 minutes …

Test TK

[Product name] Release [xxxx.xx] is now available [SW1] Teradici is pleased to announce the [product name] release [xxxx.xx] [SW2] is now available for download. What’s new in this release? [feature] Feature description Additional bullet More text …

Knowledge Base Article Tutorial

Last modified: May 1, 2025

What do the PCoIP Session 4-digit error codes mean when experience issues launching Agent in a Remote Workstation?

If you are facing difficulty launching a PCoIP agent in a remote workstation and are receiving a 4-digit error code, then the following table provides the suggested next steps to take. Error Code Error Message Description Suggested Next Steps 6002 …

Knowledge Base Article Troubleshooting

Last modified: May 1, 2024

Install NVIDIA T4 on AWS Windows 2019 Ec2 Instance

To install NVIDIA drivers on your AWS Windows EC2 instance using the IAM role follow these steps: Prerequisites: Ensure Instance Type Supports GPU: Confirm that your EC2 instance type supports GPUs (e.g., G4dn, G3, or G5). IAM Role Setup: Attach the …

Knowledge Base Article Troubleshooting Tutorial FAQ

Last modified: October 29, 2024

A Comprehensive Guide to Resolving Certificate-Related Connectivity Issues in HP Anyware Environments

Certificate-related connectivity problems are among the most common yet complex issues administrators face when working with HP Anyware (formerly Teradici PCoIP TM ) remoting solutions. These issues manifest across various system components and can …

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