How do I find the PCoIP log files and set logging level for the Remote Workstation Card?
The Remote Workstation Card (RWC) has three components all of which have logs.   Remote Workstation Card   OS  How to create a support bundle  How to set the log level  Firmware Firmware Collect Logs Set Log Level Software Windows Collect Logs   Linux …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: November 6, 2024
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The PCoIP Security Gateway is failing a security scanner with SSL certificate errors
Problem When running a security scan against the PCoIP Security Gateway, it fails based on factors such as: SSL Certificate - Subject Common Name Does Not Match Server FQDN port 4172/tcp over SSL SSL Certificate - Signature Verification Failed …
Knowledge Base Article Troubleshooting Security HP Anyware
Last modified: November 10, 2022
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My PCoIP Zero Clients at the remote location cannot connect to PCoIP Management Console 3.x
Problem PCoIP Zero Clients in remote locations are not connecting to the PCoIP Management Console 3.x   Cause This issue was tracked down to a setting in the PCoIP Management Console 3.x (MC). Check under Settings > Remote and confirm if you have entered …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: November 7, 2022
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Why does the dual-link DVI monitor connected to my PCoIP Zero Client not display properly?
Check your DVI cable, it may not be dual-link capable. Dual-link cable ends have all of the pins populated whereas single-link cables are missing 6 pins. These pins carry the extra information to allow up to 2560 x 1600 resolution. Some monitors will …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 22, 2022
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"No PCoIP Device Detected." when installing the PCoIP Host Software in a Dell r7910 Precision Workstation
On the Dell 7910 Precision Workstation there are 7 PCIe slots, 1 to 4 are powered by the CPU2 and 5 to 7 are powered by CPU1. When there is only one CPU, the PCoIP Remote Workstation Card will need to be installed in the correct PCIe slot. Please note : …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: July 31, 2023
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Understanding USB devices connected to a PCoIP zero client
Trying to sort out why webcams and USB headsets work for some customers and not others is very time consuming as we have to understand the use case. When using a PCoIP zero client to connect to a software host such as HP Anyware Agent or VMware Horizon …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 25, 2023
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Step by step guide to setup LDAPS on Windows Server using Certificate Authority
First, we need to set up LDAP over SSL (LDAPS) to establish a secure connection between our client and the LDAP server. To do this, we install the "Active Directory Certificate Services" role on our Windows Server Machine. You can do this by following …
Knowledge Base Article Troubleshooting Tutorial FAQ
Last modified: October 29, 2024
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Ripple20 detection with Nessus
If you are using Nessus security software to scan your network and your PCoIP Zero Client and Remote Workstation Card are flagged as vulnerable to Ripple20, see the following reference: Nessus:  https://www.tenable.com/plugins/nessus/137702 What does this …
Knowledge Base Article Troubleshooting Security Remote Workstation Card Zero Clients
Last modified: November 15, 2022
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Upgrading from firmware 3.4.x or earlier, a message displays indicating my USB devices failed authorization
Problem When upgrading PCoIP Zero Client firmware from 3.4.x, USB locally terminated devices work, but no redirected (bridged) USB devices work. When viewing attached devices in the Administrator Web Interface (AWI) only the mouse and keyboard show as …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 25, 2023
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What are the possible reasons for jitter on a 30 inch monitor when compared to a 24 inch monitor connected to the same Tera2 Remote Workstation Card?
Problem In a single workstation environment when comparing a 30 inch monitor at 2560x1600 to a 24 inch monitor at 1920x1600, moving a window containing a running video in the 30 inch screen shows latency and window drag when compared to the 24 inch …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: December 9, 2022
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