We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for Windows logs and other diagnostic data that can help support diagnose your problem.
If you encounter any problems installing, configuring, or running the Graphics Agent, you can create a support ticket with HP.
Before creating a ticket, be prepared with the following:
Zoom VDI for HP Anyware allows for an enhanced video conferencing performance in HP Anyware environments, by offloading the audio and video streams from Anyware agent devices to Anyware client devices. The client devices handle the processing of the video and audio streams, and directly transmit the streams to and from Zoom servers, thereby resulting in an improved conferencing experience.
This section lists the prerequisites for installing and using Zoom VDI for HP Anyware.
The Zoom VDI Client Host installer is available as an MSI file, and is exclusively installed on Windows based virtual desktops. You'll need administrative privileges on the agent machine to install the Zoom VDI Client Host.
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Before installing the Anyware Agent, you need to install the correct driver for your configured GPUs. RDP into your machine and then proceed with the installation instructions below.
The Anyware Agent installs at the system level and is available to all users. You must have administrator privileges to install it.
You can download the installer directly onto the machine, or download it separately and transfer it yourself.
The installer can be downloaded here.
Before you proceed with installation, a few prerequisites must be met.
These instructions assume you have already built the remote desktop machine, and that the machine meets the agent's requirements.
The latest release 25.06 of the Graphics Agent for Windows fixes known issues, bugs and stability enhancements. In addition, it includes the following features:
Version 25.06 of the Graphics Agent for Windows now supports the following Wacom tablets:
The Graphics Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.