Uninstalling the Standard Agent for Windows

You can uninstall the Standard Agent for Windows using the Windows Control Panel, or by using the uninstall utility in the agent's installation directory.

Finding the Agent Version Number

You can find your Anyware Agent's version number using the PCoIP Control Panel or the Windows Control Panel.

To find your version number using the PCoIP Control panel:

Creating a Technical Support File

We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Standard Agent for Windows logs and other diagnostic data that can help support diagnose your problem.

Contacting Support

If you encounter any problems installing, configuring, or running the Standard Agent, you can create a support ticket with HP.

Before creating a ticket, be prepared with the following:

System Requirements

The Standard Agent for Windows depends on the following system capacities and capabilities:

What's New in This Release

This release contains bug fixes and stability enhancements. In addition, release 24.10 of the Standard Agent for Windows includes:

Licensing The Standard Agent for Windows

The Standard Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.

You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.

Anyware Standard Agent for Windows Installation Guide

Before you proceed with installation, a few prerequisites must be met.

Download the Standard Agent for Windows Installer

The Anyware Agent installs at the system level and is available to all users. You must have administrator privileges to install it. You can download the installer directly onto the machine, or download it separately and transfer it yourself.

Supported Xencelabs Pen Displays

Xencelabs Pen Displays are supported in the locally terminated mode, where peripheral data is processed locally at the Software Client. It is also supported in the bridged mode, where peripheral data is sent to the desktop for processing.

Support is available when a connection is initiated from any Client to a Windows Graphics or Standard agent.