Support and Troubleshooting

If you encounter a problem installing or using the Software Client for Windows, there are a number of troubleshooting and support resources you can access.

Anyware Client Logging

The Software Client for Windows writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluale in diagnosing problems. This page describes how logs are handled and where they can be found.

Using Zoom VDI

Zoom VDI for HP Anyware uses two components -- Zoom VDI Client on the agent machine and Zoom Plugin on client machines – working together to render the Zoom meeting on top of the Anyware client window. By default, the Zoom Plugin is automatically launched on the client machine every time a PCoIP session is initiated. Once launched, the Zoom Plugin connects to the Zoom VDI Client on the agent machine to render Zoom meetings.

Overview

Zoom VDI for HP Anyware allows for an enhanced video conferencing performance in HP Anyware environments, by offloading the audio and video streams from HP Anyware agent devices to HP Anyware client devices. The client devices handle the processing of the video and audio streams, and directly transmit the streams to and from Zoom servers, thereby resulting in improved conferencing experience.

Prerequisites for Zoom VDI for HP Anyware

This section lists the prerequisites for installing and using Zoom VDI for HP Anyware.

Installing the Zoom Plugin

This topic contains instructions for installing the Zoom Plugin.

Before you begin

Ensure that the following conditions are met:

Anyware Clients are equipped to check for new updates and send notifications that appear as banners if an update is available. Clicking the banner redirects to the product download page, from where you can download the client installer.

1. Open Anyware Client, and click the Info icon in the top-left corner.

2. On Anyware Client | About pop-up, check if an update is available.

3. If an update is available, the Update now link will appear. Click this link to go to the product download page.

Upgrading the Windows Client

This section describes how to upgrade the Windows client.

Upgrading the Software Client Using the Wizard

1. Download the latest version of the Windows client installer executable on the client machine.

This section describes how to install and uninstall the Software Client for Windows for Windows.

Before You Begin

Before installing the Software Client for Windows:

System Requirements

The following table outlines the system requirements for the Anyware Client for Windows: