Overview

Anyware Software Client for macOS

Welcome to the Software Client for macOS Administrators' Guide.

Anyware Software Clients are applications that establish PCoIP sessions with remote Windows, Linux, or macOS desktops. Connections can be made to Anyware agents installed on virtual or physical machines, or to Remote Workstation Cards in physical workstations.

Support Information

Support and Troubleshooting

If you encounter a problem installing or using the Software Client for macOS, there are a number of troubleshooting and support resources you can access.

Client Logs

Client Logs

The Software Client for macOS writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluale in diagnosing problems. This page describes how logs are handled and where they can be found.

Downloading the macOS Update

Anyware Clients are equipped to check for new updates and send notifications that appear as banners if an update is available. Clicking the banner redirects to the product download page, from where you can download the client installer.

  1. Open Anyware Client, and click the Info icon in the top-left corner.

  2. On Anyware Client | About pop-up, check if an update is available.

  3. If an update is available, the Update now link will appear. Click this link to go to the product download page.

Display Modes

Display Modes

When you connect to a PCoIP session, the Software Client for macOS shows your remote desktop as one or more displays. The number of displays it shows is constrained by your local system's available monitors (and the PCoIP protocol itself, which supports up to four monitors).

Reset Virtual Desktop

The following section outlines how to reset a saved desktop in the Anyware Client. You can reset to a virtual desktop by following the steps outlined below:

  1. Click the configure button and select Edit from the popup menu.

  2. Click NEXT on the initial saved connection screen.

  3. Enter your access credentials and click SAVE.