Capturing Keyboard Keys

The Anyware Software Client for macOS captures all keys and redirects them to the remote machine with the following exceptions:

  • Anyware Client short cuts appearing under the Connection and View menus.
  • Function Keys (F1 to F12) when in system mode.
  • The Eject and Power keys.

When the PCoIP Sessions starts, and the Anyware Client is the focused foreground application, all keys, apart from from those outlined above, will be redirected to the remote machine.

Granting Microphone Access

Granting Microphone Access for the Anyware Client

The Software Client for macOS must be granted permission to access the microphone to ensure a seamless experience. Without this permission, you will not be able to use the microphone during the PCoIP Session.

Granting Local Network Access

Granting Local Network Access for the Anyware Client

The Software Client for macOS must be granted permission to access devices on the local network. If Software Client for macOS is not authorized, you cannot connect to an agent on the same network.

Enabling Accessibility

Enabling Accessibility Permissions for the Anyware Client

The Software Client for macOS must be granted the Accessibility permission in order to properly handle and transmit local keyboard actions. If the Software Client for macOS is not authorized, the keyboard will not function in a PCoIP session.

Overview

Anyware Software Client for macOS

Welcome to the Software Client for macOS Administrators' Guide.

Anyware Software Clients are applications that establish PCoIP sessions with remote Windows, Linux, or macOS desktops. Connections can be made to Anyware agents installed on virtual or physical machines, or to Remote Workstation Cards in physical workstations.

Support Information

Support and Troubleshooting

If you encounter a problem installing or using the Software Client for macOS, there are a number of troubleshooting and support resources you can access.

Client Logs

Client Logs

The Software Client for macOS writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluale in diagnosing problems. This page describes how logs are handled and where they can be found.

Downloading the macOS Update

Anyware Clients are equipped to check for new updates and send notifications that appear as banners if an update is available. Clicking the banner redirects to the product download page, from where you can download the client installer.

  1. Open Anyware Client, and click the Info icon in the top-left corner.

  2. On Anyware Client | About pop-up, check if an update is available.

  3. If an update is available, the Update now link will appear. Click this link to go to the product download page.