This documentation is intended for administrators who are deploying the Graphics Agent for Windows as part of an HP Anyware deployment. It assumes thorough knowledge of conventions and networking concepts, including firewall configuration.
Updates to the Graphics Agent for Windows will be published on a regular basis. New stable builds will be produced approximately every three months.
You can uninstall the Graphics Agent for Windows using the Windows Control Panel, or by using the uninstall utility in the agent's installation directory.
Reboot is required
You can find your Anyware Agent's version number using the PCoIP Control Panel or the Windows Control Panel.
To find your version number using the PCoIP Control panel:
We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for Windows logs and other diagnostic data that can help support diagnose your problem.
If you encounter any problems installing, configuring, or running the Graphics Agent, you can create a support ticket with HP.
Before creating a ticket, be prepared with the following:
The Graphics Agent for Windows depends on the following system capacities and capabilities:
The latest release 25.03 Graphics Agent for Windows fixes known issues, bugs and stability enhancements for a better user experience and seamless support. In addition, it includes the following features:
The Graphics Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.
Before you proceed with installation, a few prerequisites must be met.
These instructions assume you have already built the remote desktop machine, and that the machine meets the agent's requirements.