Supported Installer Languages

The Anyware agent installer supports the following languages:

• French
• German
• Spanish
• Simplified Chinese
• Traditional Chinese
• Japanese
• Portuguese
• Italian
• Korean
• Russian
• Turkish

Supported Displays

The Graphics Agent for Windows, in combination with a GPU, supports a maximum of four displays on the Anyware client and a maximum resolution of 4K UHD (3840×2160).

Deskside Mode

Deskside mode is a special configuration which allows you to remotely access a physical workstation located in a non-private space, such as an office, while maintaining privacy.

When a PCoIP connection is established and deskside mode is enabled, the following rules apply:

• The machine's physical mouse and keyboard are blocked and cannot be used.

Collaboration

PCoIP Ultra Collaboration enables a PCoIP session user to share their session with multiple remote collaborators using Anyware Software Clients.

Audio Support

Stereo audio output and mono audio input are supported and selected by default.

During a session, the host's default audio device is changed to Teradici Virtual Audio Driver. When the session is disconnected, the audio device selection reverts to its previous setting.

Frequently Asked Questions

Can I use a screensaver?

Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.

Viewing Windows Event Viewer Anyware Agent Logs

You can view high-level session and connection events generated by the Anyware agent and Anyware Manager in the Windows Event Viewer.

Anyware Agent Events

To view events using the Windows Event Viewer:

Troubleshooting License Issues

The license troubleshooting utilities are included with the Graphics Agent for Windows. These utilities allow you to validate your licenses and list license entitlements.

Setting Log Levels

Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Graphics Agent for Windows records log events at level 2.

Session Log IDs

At the start of each PCoIP session, a unique session ID is generated by the Anyware Client and passed to all connected Anyware components (including the agent). Log messages generated by the agent are prefixed with this session ID, making it easy to identify All log messages generated during a single session, by any Anyware component, will be prefixed with the same session log ID in RFC-4122 format: