Installing the Graphics Agent for macOS

This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks.

Wacom Tablet Support

The Graphics Agent for macOS supports locally terminated Wacom tablets, where peripheral data is processed locally at the Anyware Client.

USB Device Support

Connecting USB devices to the Graphics Agent for macOS is not supported. Keyboards, mice, and other pointer devices are managed by Anyware clients, and are always allowed.

Relative mouse movements, a feature used in many gaming applications or technologies built on Unity, is not supported.

Printing Support

The Graphics Agent for macOS does not support printing from local printers connected to Anyware clients. Similarly, printing from USB printers that are connected by means of the USB Bridging feature is also not supported. 

The following printing options are available:

PCoIP Ultra

The Graphics Agent for macOS provides support for PCoIP Ultra. PCoIP Ultra is optimized for truly lossless support with bit-exact color accuracy and preservation of content detail at the highest frame rates.

PCoIP Ultra protocol enhancements propels our industry-recognized performance into the future of remote computing, with faster, more interactive experience for users of remote workstations working with high-resolution content.

Supported Displays

The Graphics Agent for macOS supports a maximum of four displays on the Anyware client and a maximum resolution of 4K UHD (3840×2160).

If you are using a monitor that has more than 3840 pixels in either dimension, you must scale your display to 3840x2160 or lower before launching the Anyware Client.

Collaboration

PCoIP Ultra Collaboration enables a PCoIP session user to share their session with multiple remote collaborators using Anyware Software Clients.

Audio Support

The Graphics Agent for macOS supports audio input and output between the host and the client. To send audio to the Anyware client, you must select the Anyware Virtual Speaker audio device as the output device on the remote macOS system.

Audio can be enabled, disabled, and audio bandwidth throttled by configuring the agent.

Frequently Asked Questions

Can I use a screensaver?

Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.

Troubleshooting License Issues

HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more information, see FAQ - Licensing HP Anyware in our Knowledge Base.

To run the license validation tool, type: