If you are unable to connect to your remote machine using a PCoIP session, investigate the following possible causes.
Except where noted, the following checks apply to the remote macOS machine, and to the remote user account that will be accepting PCoIP connections.
Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within an Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.
The following types of accounts are supported for connecting to macOS agents:
First time login of Active Directory accounts might become unresponsive if the Active Directory is NOT configured to either:
During remote login to a macOS agent machine, setup dialogs are displayed with which you can interact. If a user is not already logged in, establishing a PCoIP connection automatically logs the user in.
Warning
You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /Library/Preferences/com.teradici.pcoip-agent.plist.
PCoIP requires a certificate to establish a session. By default, Anyware agents generate a self-signed certificate that secures the PCoIP session. Each component in the PCoIP system can generate these self-signed certificates, which will automatically work together without requiring any configuration.
This section contains reference information useful for VSphere users configuring displays with the Anyware Graphics Agent.
You can find information here for:
This section describes how to add a shared NVIDIA GRID PCI device to your virtual machine and specify its GPU profile. The following instructions are only required for virtualized workstations using a supported NVIDIA GRID vGPU video card.