Support and Troubleshooting

If you encounter a problem installing or using the Anyware Client for Linux, there are a number of troubleshooting and support resources you can access.

Anyware Client Logging

The Anyware Client for Linux writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluable in diagnosing problems. This page describes how logs are handled and where they can be found.

Using Zoom VDI

Zoom VDI for HP Anyware uses two components -- Zoom VDI Client on the agent machine and Zoom Plugin on client machines – working together to render the Zoom meeting on top of the Anyware client window. By default, the Zoom Plugin is automatically launched on the client machine every time a PCoIP session is initiated. Once launched, the Zoom Plugin connects to the Zoom VDI Client on the agent machine to render Zoom meetings.

Overview

Zoom VDI for HP Anyware allows for an enhanced video conferencing performance in HP Anyware environments, by offloading the audio and video streams from HP Anyware agent devices to HP Anyware client devices. The client devices handle the processing of the video and audio streams, and directly transmit the streams to and from Zoom servers, thereby resulting in improved conferencing experience.

Prerequisites for Zoom VDI for HP Anyware

This section lists the prerequisites for installing and using Zoom VDI for HP Anyware.

Installing the Zoom Media Plugin

This topic contains instructions for installing the Zoom Media Plugin.

When installing for the first time, Zoom recommends installing the Zoom Media Plugin on thin clients first, and then installing the VDI Client Host in the virtual desktop environment. However, while updating the VDI client and plugins, first update the VDI Client Host and then update the Zoom Media plugins on thin clients.

Anyware Clients are equipped to check for new updates and send notifications that appear as banners if an update is available. Clicking the banner redirects to the product download page, from where you can download the client installer.

1. Open Anyware Client, and click the Info icon in the top-left corner.

2. On Anyware Client | About pop-up, check if an update is available.

3. If an update is available, the Update now link will appear. Click this link to go to the product download page.

Upgrading the Anyware Software Client

Updates to the Anyware Software Client for Linux are published on a regular basis.

To upgrade to the latest version, use the following two commands:

Installing the Anyware Software Client for Linux

1. Install the Software Client for Linux repository, using the script on our download site.

   teradici-repo Package

Kernel Network Configuration

The pcoip-configure-kernel-networking.sh script is installed with the Anyware Software Client for Linux. This script tunes the kernel networking configuration to facilitate the network performance required by the Client. You need to run this script after installing the Anyware Software Client for Linux.

• To do that run the following command: