Prerequisites for Zoom VDI for HP Anyware

This section lists the prerequisites for installing and using Zoom VDI for HP Anyware.

This topic contains instructions for installing the Zoom VDI Client on Agent machines.

Before you begin, make sure that you have administrator privileges on the agent machine on which you want to install the Zoom VDI Client.  

1. Initiate RDP connection of the agent machine and access the VDI releases and downloads page in a web browser.

Creating a Technical Support File

We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Standard Agent for Windows logs and other diagnostic data that can help support diagnose your problem.

Contacting Support

If you encounter any problems installing, configuring, or running the Standard Agent, you can create a support ticket with HP.

Before creating a ticket, be prepared with the following:

Download the Standard Agent for Windows Installer

The Anyware Agent installs at the system level and is available to all users. You must have administrator privileges to install it. You can download the installer directly onto the machine, or download it separately and transfer it yourself.

Anyware Standard Agent for Windows Installation Guide

Before you proceed with installation, a few prerequisites must be met.

What's New in This Release

Release 25.10 of the Standard Agent for Windows contains bug fixes and stability enhancements.

Licensing The Standard Agent for Windows

The Standard Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.

You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.

To update the Graphics Agent to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved.

Before you begin, make sure that you have read the Installation Overview topic.

1. Download and copy the new installer file onto the host machine.

2. Do one of the following:

System Requirements

The Standard Agent for Windows depends on the following system capacities and capabilities: