Troubleshooting License Issues

The license troubleshooting utilities are included with the Standard Agent for Windows. These utilities allow you to validate your licenses and list license entitlements.

Uninstalling the Standard Agent for Windows

You can uninstall the Standard Agent for Windows using the Windows Control Panel, or by using the uninstall utility in the agent's installation directory.

Frequently Asked Questions

Can I use a screensaver?

Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.

Configuring the Agent Certificate Mode

The Anyware Agent chooses a certificate based on the parameters set in the Configure PCoIP Security Certificate Settings GPO variable.

Since Anyware agents automatically generate and use self-signed certificates by default, you only need to configure the Configure PCoIP Security Certificate Settings GPO variable if you are deploying your own custom certificates.

Installing the Internal Root CA Certificate in a Anyware client

Your root CA certificate must be installed in any Anyware client that will be used to connect to the Anyware agent.

Installing the Private Key and Certificate on the Anyware agent Desktop

The agent certificate and signing certificate must be installed on each desktop running a Anyware agent.

To install the agent certificate and signing certificate:

1. Open the Microsoft Management Console on the agent machine:

Security Certificates in Anyware Agents

PCoIP requires a certificate to establish a session. By default, Anyware agents generate a self-signed certificate that secures the PCoIP session. Each component in the PCoIP system can generate these self-signed certificates, which will automatically work together without requiring any configuration.

Verifying Virtual Channel Plugin Signatures

For additional security, virtual channel plugins can be signed, and the digital signature can be verified. Before loading a virtual channel plugin, the Anyware agent will verify if the plugin has a valid digital signature and takes action based on the configured signing policy.

The following table describes the verification policies:

Creating And Installing Custom Certificates

This section describes how to replace HP's default certificates with your own custom certificates.