You can configure the Remote Workstation Card Agent for Windows, and optimize the PCoIP broker protocol for security, licensing and control panel behavior by adjusting the Windows GPO settings found in the admx template files.
We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Remote Workstation Card Agent for Windows logs and other diagnostic data that can help support diagnose your problem.
You can find your Anyware Agent's version number using the PCoIP Control Panel or the Windows Control Panel.
To find your version number using the PCoIP Control panel:
If you encounter any problems installing, configuring, or running the agent, you can create a support ticket with HP.
Before creating a ticket, be prepared with the following:
The Remote Workstation Card A
Before you proceed with installation, a few prerequisites must be met.
This version of the Remote Workstation Card Agent for Windows contains bug fixes, stability enhancements, and maintains version parity with Remote Workstation Card Firmware version 25.03. Additionally, the following new features are supported:
The Remote Workstation Card Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
To install an update:
The Remote Workstation Card Agent for Windows depends on the following system capacities and capabilities:
The Remote Workstation Card Agent for Windows requires a physical machine with a Remote Workstation Card installed.