At the start of each PCoIP session, a unique session ID is generated by the Anyware Client and passed to all connected Anyware components (including the agent). Log messages generated by the agent are prefixed with this session ID, making it easy to identify All log messages generated during a single session, by any Anyware component, will be prefixed with the same session log ID in RFC-4122 format:
Log files for the Anyware agent are located in the following directories by default. If you changed your agent's location during installation, the log files will be in your custom location instead.
Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.
Log files for the Standard Agent for Windows and other Anyware components are saved to log directories.
You can view high-level session and connection events generated by the Anyware agent and Anyware Manager in the Windows Event Viewer.
To view events using the Windows Event Viewer:
You can use the PCoIP Control Panel to register a license, check the status of a license, and renew a license.
The PCoIP Control Panel can be opened using either of these methods:
Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Standard Agent for Windows records log events at level 2.
The license troubleshooting utilities are included with the Standard Agent for Windows. These utilities allow you to validate your licenses and list license entitlements.
You can uninstall the Standard Agent for Windows using the Windows Control Panel, or by using the uninstall utility in the agent's installation directory.
Reboot is required
Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.
The Anyware Agent chooses a certificate based on the parameters set in the Configure PCoIP Security Certificate Settings GPO variable.
Since Anyware agents automatically generate and use self-signed certificates by default, you only need to configure the Configure PCoIP Security Certificate Settings GPO variable if you are deploying your own custom certificates.