Contacting Support

If you encounter any problems installing, configuring, or running the Remote Workstation Card Agent for Linux, you can create a support ticket.

Before creating a ticket, be prepared with the following:

Uninstalling the Remote Workstation Card Agent for Linux

You can remove the Remote Workstation Card Agent for Linux from your system, or you can remove the repo config entirely.

The Remote Workstation Card Agent for Linux must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.

You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.

Updating the Remote Workstation Card Agent for Linux on RHEL or CentOS

Updates to the Remote Workstation Card Agent for Linux will be published on a regular basis. New stable builds will be produced approximately every three months.

To upgrade to the latest version, use the following three commands:

Installing the Remote Workstation Card Agent for Linux on RHEL or CentOS

Installing the Anyware Remote Workstation Card Agent for Linux on RHEL or CentOS

Before you proceed with installation, a few prerequisites must be met.

What's New

Version 25.03 of the Remote Workstation Card Agent for Linux contains bug fixes and stability enhancements. It also maintains version parity with Remote Workstation Card Firmware version 25.03. Additionally, the following new features are supported:

System Requirements

The Remote Workstation Card Agent for Linux depends on the following system capacities and capabilities:

Performing Diagnostics

Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.

Troubleshooting License Issues

HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more information, see FAQ - Licensing HP Anyware in our Knowledge Base.

To run the license validation tool, type: