FAQ
Frequently Asked Questions
Can I use a screensaver?
Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.
Error message
Security in Anyware Agents
Security Certificates in Anyware Agents
PCoIP requires a certificate to establish a session. By default, Anyware agents generate a self-signed certificate that secures the PCoIP session. Each component in the PCoIP system can generate these self-signed certificates, which will automatically work together without requiring any configuration.
Anyware Manager Enterprise 2025.02.13
Component
Anyware Manager Enterprise
Release number or label
2025.02.13
Support State
General Support
GA Date
2025-02-13
Zero Client Firmware 24.10.1
Component
Zero Client Firmware
Release number or label
24.10.1
Support State
Technical Guidance
GA Date
2025-03-04
EULA
HP ANYWARE END-USER LICENSE AGREEMENT
Granting Microphone Access
Granting Microphone Access for the Anyware Client
The Software Client for macOS must be granted permission to access the microphone to ensure a seamless experience. Without this permission, you will not be able to use the microphone during the PCoIP Session.
Granting Local Network Access
Granting Local Network Access for the Anyware Client
The Software Client for macOS must be granted permission to access devices on the local network. If Software Client for macOS is not authorized, you cannot connect to an agent on the same network.
A/V Lock
A/V Lock
PCoIP Ultra A/V Lock provides improved video playback, reducing the difference in delays between the audio and video channels and smoothing frame playback on the client. This feature introduces a small lag in user interaction responsiveness when enabled. When audio is playing, the video frames will be delayed to align with the audio soundtrack.
Working From Home
HP Anyware Work-From-Home Rapid Response Guide
For access to the full HP Anyware product documentation visit HP Anyware Support.
PCoIP Performance Optimization
PCoIP Performance Optimization
If fine tuning of user experience is needed, PCoIP session parameters impacting frame rate, image quality and bandwidth may be tuned via the Group Policy Editor (Windows) or session configuration file (Linux or macOS) as described in the respective Anyware Agent Administrator Guides.