Relative Mouse

Relative Mouse Support

Relative Mouse is a method of translating mouse movements as a delta from the last mouse position rather than a move to an absolute position on the screen. This type of mouse control is used in many CAD/CAM, Visual Effects and First-Person Gaming software. In a CAD program you may want to control an objects orientation in 3-D with mouse movements.

Linux Keyboard Shortcuts

There a number of system level keyboard shortcuts on Ubuntu 18.04 that can affect your remote desktop experience. If you are using some of these keys then it is recommended that you re-map or disable them.

There are separate keyboard shortcuts if you are connecting to a Azure Virtual Desktop (AVD) using RDP, as outlined below.

Disabling the Super Key

On Linux Clients that connect to Windows agents, sometimes, hotkeys do not work as expected. Specifically, the clients inconsistently receive Super key press events if the Super key is mapped to the local system. This issue can be resolved by disabling the Super key on the client machine.

To do this, run the following command:

sudo apt-get install gnome-tweaks
gsettings set org.gnome.mutter overlay-key ''

Disabling the Virtual Terminal Functionality

On the Anyware Software Client for Linux using either Ctrl+Alt+SHIFT+F12 or Ctrl+Alt+F12 will switch to virtual terminal 12, which typically does not exist. This can result in a blank screen. To avoid this you can disable virtual terminal functionality by creating a file /usr/share/X11/xorg.conf.d/60-pcoip.conf with the following contents:

Overview

Anyware Software Client for Linux

Welcome to the Software Client for Linux Administrators' Guide.

Anyware Software Clients are applications that establish PCoIP sessions with remote Windows, Linux, or macOS desktops. Connections can be made to Anyware agents installed on virtual or physical machines, or to Remote Workstation Cards in physical workstations.

Support Information

Support and Troubleshooting

If you encounter a problem installing or using the Software Client for Linux, there are a number of troubleshooting and support resources you can access.

Client Logs

Anyware Client Logging

The Software Client for Linux writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluable in diagnosing problems. This page describes how logs are handled and where they can be found.