Printing Support

Printing Support

The Graphics Agent for Linux does not support printing from local printers connected to Anyware clients. Similarly, printing from USB printers that are connected by means of the USB Bridging feature is also not supported.

The following printing options are available:

PCoIP Ultra

PCoIP Ultra

The Graphics Agent for Linux provides support for PCoIP Ultra. PCoIP Ultra is optimized for truly lossless support with bit-exact color accuracy and preservation of content detail at the highest frame rates.

PCoIP Ultra protocol enhancements propels our industry-recognized performance into the future of remote computing, with faster, more interactive experience for users of remote workstations working with high-resolution content.

Collaboration

Collaboration

PCoIP Ultra Collaboration enables a PCoIP session user to share their session with multiple remote collaborators using Anyware Software Clients.

Note: Collaboration terminology

Supported Displays

Supported Displays

The Graphics Agent for Linux, in combination with a GPU, supports a maximum of four displays on the Anyware client and a maximum resolution of 4K UHD (3840×2160).

Important: Display acceleration requires a supported GPU

Audio

Audio Support

The Graphics Agent for Linux supports audio input and output between the host and the client. Audio can be enabled or disabled and audio bandwidth can be throttled by configuring the agent.

Configuration Guide

Configuring the Anyware Agent

You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /etc/pcoip-agent/pcoip-agent.conf.

Creating a Support File

Creating a Technical Support File

We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for Linux logs and other diagnostic data that can help support diagnose your problem.

To create a support file, type the following command as a super user:

Finding your Agent Version Number

Finding the Agent Version Number

To find the agent's version number in Ubuntu:

dpkg -l "pcoip*"

To find the agent's version number in RHEL or Rocky Linux:

rpm -qai "pcoip*"

The console will display a table of all registered components and their version number, if they have one.