System Requirements

The Graphics Agent for Windows depends on the following system capacities and capabilities:

Session Log IDs

At the start of each PCoIP session, a unique session ID is generated by the Anyware Client and passed to all connected Anyware components (including the agent). Log messages generated by the agent are prefixed with this session ID, making it easy to identify All log messages generated during a single session, by any Anyware component, will be prefixed with the same session log ID in RFC-4122 format:

Locating Agent Log Files

Log files for the Anyware agent are located in the following directories by default. If you changed your agent's location during installation, the log files will be in your custom location instead.

Performing Diagnostics

Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.

Log files for the Graphics Agent for Windows and other Anyware components are saved to log directories.

Handling GPU Configuration Problems

If you are experiencing performance issues with your agent system, or believe that your displays are not being accelerated by your Graphics cards as expected, there may be a configuration or licensing issue. The Graphics Agent includes tools designed to help diagnose configuration problems.

Viewing Windows Event Viewer Anyware Agent Logs

You can view high-level session and connection events generated by the Anyware agent and Anyware Manager in the Windows Event Viewer.

Anyware Agent Events

To view events using the Windows Event Viewer:

Managing Session Licenses Using the PCoIP Control Panel

You can use the PCoIP Control Panel to register a license, check the status of a license, and renew a license.

The PCoIP Control Panel can be opened using either of these methods:

Setting Log Levels

Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Graphics Agent for Windows records log events at level 2.

Troubleshooting License Issues

The license troubleshooting utilities are included with the Graphics Agent for Windows. These utilities allow you to validate your licenses and list license entitlements.

Uninstalling the Graphics Agent for Windows

You can uninstall the Graphics Agent for Windows using the Windows Control Panel, or by using the uninstall utility in the agent's installation directory.